Community Outreach Coach: Empower Independence

Outward Housing; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Learning & Development

Pension Scheme

Cycle to Work

Discounted holidays

Eye Care Vouchers

Health Assured

Annual leave option

Refer-a-Friend

Long Service Awards

Outward Computing Scheme

Death in Service Benefit

Blue Light Discounts

Job summary

Outward Housing in London is seeking a proactive Community Outreach Officer to support adults with learning disabilities in achieving independence. You will combine direct support with service coordination, including planning, rota sessions, and liaising with the Deputy or Team Manager to ensure person-centred services.

You will help clients access housing, money management, benefits, and meaningful activities, while promoting healthy lifestyles and community engagement.

Qualifications

• Good understanding of safeguarding and risk management in a care/support setting.
• Knowledge of health and safety issues within supported housing or care environments.
• Understanding of confidentiality, GDPR, and data protection principles.
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access.
• Right to Work in the UK. Outward will not provide visa sponsorship.

Responsibilities

• Claiming benefits - helps with filling out forms, providing advice, contact with DWP services.
• Budgeting - preparing and monitoring a budget plan / diary
• Employment - encouragement to apply for jobs, assistance with completing CV, application forms, etc
• Meaningful activities - encouraging the customer to think of options, finding and presenting opportunities, encouraging and monitoring participation
• Identifying and actioning issues around Safeguarding
• Tenancy at risk - help to seek legal advice, contact with landlord to delay / stop legal action, support customer through court process
• Health - promoting a good diet and exercise, linking with GP and specialist services
• Attending Appointments and providing detailed written feedback afterward
• Household chores, cooking and shopping - prompting and encouraging customer to undertake these chores, skill-sharing and supervision on a limited (and reducing) basis to encourage self-reliance
• Accessing community resources - accompanying to appointments and activities on a limited (and reducing) basis to encourage self-reliance, signposting and sourcing options. An HRFS worker may find the best way to support on any of the above needs is to refer and support the person to access local services (e.g. CAB, Jobcentre, and GP)

Skills

Safeguarding

Risk management

Confidentiality

GDPR

Smartphone literacy

Education

NVQ Level 2/3 in Health & Social Care

Job description

Outward Housing in London is seeking a proactive Community Outreach Officer to support adults with learning disabilities in achieving independence. You will combine direct support with service coordination, including planning, rota sessions, and liaising with the Deputy or Team Manager to ensure person-centred services.

You will help clients access housing, money management, benefits, and meaningful activities, while promoting healthy lifestyles and community engagement.