Community & Operations Lead — Equity & Growth

beyond; Greater London; Sur place; GBP 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Perkbox access

Enhanced maternity leave

Company pension

Employee Assistance Programme

Career development opportunities

Regular team events

Equity package

Résumé du poste

Beyond Fox Court in London is seeking an Assistant Community Manager to support the Community Manager in driving revenue, occupancy, and member experience. You will help manage day-to-day operations, engage members, coordinate events, and support front desk coverage during business hours.

You will deputize for the Community Manager, contribute to reporting, vendor liaison, and move-in/move-out processes, while building strong member relationships and upholding service standards.

Qualifications

• 3+ years of experience in commercial real estate, operations, hospitality, marketing, startups, or a customer-focused environment.
• Strong customer service and commercial mindset.
• Excellent verbal and written communication skills.
• Organised, proactive, and comfortable managing multiple priorities.
• Demonstrates professionalism, accountability, and adaptability.
• Fluency in English and the local language (written and spoken).
• Bachelor’s degree or equivalent experience preferred.

Responsabilités

• Support the achievement of monthly revenue and occupancy targets in partnership with the Community Manager and Sales Director.
• Conduct tours, prepare proposals, and issue contracts in line with infinitSpace sales guidelines.
• Manage day-to-day enquiries and support lead conversion from enquiry to tour.
• Proactively identify growth opportunities within the member base, including referrals and upselling initiatives.
• Assist with broker campaigns, referral programmes, and lead-generation events.
• Support sales reporting, pipeline updates, and daily occupancy forecasting.
• Participate in the commission structure following probation.

Connaissances

Customer service

Operations

Hospitality

Commercial mindset

Communication

Formation

Bachelor’s degree or equivalent

Outils

MS Office

CRM

Description du poste

Beyond Fox Court in London is seeking an Assistant Community Manager to support the Community Manager in driving revenue, occupancy, and member experience. You will help manage day-to-day operations, engage members, coordinate events, and support front desk coverage during business hours.

You will deputize for the Community Manager, contribute to reporting, vendor liaison, and move-in/move-out processes, while building strong member relationships and upholding service standards.