Senior Community Manager - Tenant Experience Lead

Hop Talent; Slough; On-site; GBP 50,000 - 70,000; Full time

Job summary

Hop Talent is seeking a Senior Community Manager to oversee tenant experiences across multiple Central London locations. You will own onboarding, day-to-day satisfaction, proactive issue resolution, and long-term retention, acting as the primary point of contact for tenants and coordinating with internal teams and external partners.

In this senior, hands-on role you will manage move-ins, align spaces with brand standards, support renewal conversations, and drive ongoing tenant engagement across

Qualifications

• Senior community management experience in a flexible workspace, hospitality, or client-centric sector.
• Proven ability to manage tenants across multiple sites.
• Strong communication skills and a customer-first mindset.
• Experience leading renewals and long-term client relationships.

Responsibilities

• Own the end-to-end tenant journey across multiple buildings, from onboarding through renewal.
• Build strong relationships with tenants and coordinate with internal teams and external partners.
• Lead renewal conversations and identify upsell opportunities to support growth.
• Collaborate with Sales, Operations, Facilities and Marketing to deliver a seamless tenant experience.

Skills

Senior role

Tenant management

Relationship management

Renewals & retention

Multisite management

Customer-first mindset

Job description

Hop Talent is seeking a Senior Community Manager to oversee tenant experiences across multiple Central London locations. You will own onboarding, day-to-day satisfaction, proactive issue resolution, and long-term retention, acting as the primary point of contact for tenants and coordinating with internal teams and external partners.

In this senior, hands-on role you will manage move-ins, align spaces with brand standards, support renewal conversations, and drive ongoing tenant engagement across