Community Officer - Car Parking & Facilities

Wealden District Council; Hailsham; Hybride; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Competitive salary

Résumé du poste

Wealden District Council is seeking a Community Officer for Car Parking & Facilities to perform routine inspections of council car parks and ensure high standards of customer service. The role involves issuing Excess Charge Notices and reporting infringements, while supporting daily car-park operations and Pay and Display maintenance.

The successful candidate will need a full clean driving licence and must work a 5-day week with some weekend shifts, in a hybrid working environment at the

Qualifications

• Public-facing, operational environment experience.
• Calm and decisive under pressure, especially in emergencies.
• Basic ICT skills including Microsoft Office.
• Commitment to delivering excellent public services.

Responsabilités

• Carry out regular inspections of Council-owned car parks and represent the Council with high standards of service and community pride.
• Identify car parking infringements, issue Excess Charge Notices and report sources of infringements.
• Assist in daily car-park management by reporting repairs, signage needs and maintaining Pay and Display machines.

Connaissances

Public-facing role

Calm under pressure

ICT skills

Customer service

Formation

Full clean driving licence

Outils

Microsoft Office

Description du poste

Community Officer - Car Parking & Facilities

This vacancy may close early due to high volumes of applications.

Do you want to make a visible difference in your community every single day?

Who are we looking for?

The Car Parking Department are seeking a motivated and dependable individual who can take ownership of a varied and highly visible role within the community.

The ideal candidate will bring a strong mix of operational awareness, people management skills, and the ability to respond effectively in challenging situations.

What will the role involve?

You will carry out regular inspections of Council owned car parks, representing the Council in a manner that is consistent with the highest standards of customer service, pride and community service. Duties will include the issue of Excess Charge Notices, to identify sources of Car Parking infringements and report these, to assist in the daily management of car parks by reporting orders for repairs and signage and maintain the Council’s Pay and Display Machines.

You will need to have a full clean driving licence for this role, a vehicle will be provided for work use only and will be based at the Council Offices, Hailsham.

Working Pattern

This role operates on a 5-day working week basis, including a rotating weekend schedule. Employees are required to work approximately 1 in every 2weekends, with appropriate days off allocated during the week in lieu of weekend working.

What skills, knowledge and abilities do you require for the role?

• Comfortable working in a public-facing, operational environment
• Calm and decisive under pressure, particularly in emergency situations
• HasICT skills including experience in using Microsoft Office products.
• Committed to delivering excellent public services

What do we offer?

• Competitive salary & pension scheme.
• Incremental progression subject to satisfactory performance.
• A friendly, supportive team.
• Opportunities for continuing professional development.
• Hybrid working.

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit.

We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.

Ethical Use of AI in Applications

We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements.

AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.