Read more

Wealden District Council; Uckfield; On-site; GBP 28,000 - 36,000; Full time

Job summary

Wealden District Council is seeking a confident, compassionate and organised manager to run our Uckfield retirement living court, helping older residents live safely, independently and within a welcoming community.

You will oversee the safe and efficient running of the court; build trusted relationships with residents; respond to wellbeing and safeguarding concerns; manage tenancy issues, complaints, lettings, voids, repairs and safety checks; maintain accurate records.

Qualifications

• Relevant experience in housing, social care or similar customer-focused service.
• Understanding of safeguarding and health and safety.
• Approachable, organised and confident working independently.
• Ability to use IT systems and handle sensitive situations.

Responsibilities

• Oversee the safe and efficient running of the court.
• Build trusted relationships with residents.
• Respond to wellbeing and safeguarding concerns.
• Manage tenancy issues, complaints, lettings, voids, repairs and safety checks.
• Maintain accurate records.
• Work with families, contractors and partner agencies.
• Cover other courts and occasional out-of-hours emergencies as required.

Skills

Communication skills

Organisational skills

Empathy

Problem solving

IT skills

Tools

IT systems

Job description

Do you want to make a real difference to later life?

We are looking for a confident, compassionate and organised manager to run our Uckfield retirement living court, helping older residents live safely, independently and within a welcoming community.

What will the role involve?

You will oversee the safe and efficient running of the court; build trusted relationships with residents; respond to wellbeing and safeguarding concerns; manage tenancy issues, complaints, lettings, voids, repairs and safety checks; maintain accurate records; and work with families, contractors and partner agencies.

You will have relevant experience in housing, social care or a similar customer-focused service, with an understanding of older and vulnerable people's needs, safeguarding and health and safety. You will be approachable, organised and confident working independently, using IT systems and handling sensitive situations. Flexibility to cover other courts and occasional out-of-hours emergencies is required, as is a willingness to work either temporarily or permanently from another site, as required.

What skills, knowledge and abilities do you require for the role?

We're looking for a caring, approachable and adaptable person who is confident supporting older and vulnerable residents and able to manage the day-to-day running of a Court independently.

They should be organised, reliable and able to use their initiative, with good communication and administrative skills and an understanding of social housing or local government. Most importantly, they should genuinely care about residents' wellbeing, safety and experience, building positive relationships while dealing calmly and diplomatically with issues, emergencies and change.

They need to work well with colleagues and other services, contribute to continuous improvement, use resources responsibly and provide a consistently friendly, professional and responsive service.

What do we offer?

• Competitive salary & pension scheme
• Salary progression scheme subject to professional training.
• Incremental progression subject to satisfactory performance.
• A friendly, supportive team.
• Opportunities for continuing professional development.

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit.

We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.

Ethical Use of AI in Applications

We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements.

AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.