Community Nursing Administration Support Assistant

NHS; Wrexham; On-site; GBP 24,000 - 27,000; Part time

Job summary

NHS is seeking a Community Nursing Administration Support Assistant in Wrexham to assist Children's nurses with vital administrative tasks, including managing appointments and patient inquiries. Ideal candidates will have strong communication skills, experience in busy office settings, and familiarity with patient administration systems.

Qualifications

• Experience of working in a busy office environment.
• Knowledge of a range of administrative processes.
• Previous experience in NHS environments is advantageous.

Responsibilities

• Support the Children's nursing team's administrative activities.
• Arrange outpatient appointments and process outcomes.
• Deal with queries and provide timely data reports.

Skills

Excellent communication Skills

Ability to prioritise workload

Function efficiently under pressure

Good knowledge of Microsoft packages

Education

GCSE Maths and English at Grade C and above or equivalent

RSA/OCR Level 2 or equivalent experience

NVQ Customer Service Level 2

Tools

Patient administration system

Job description

Job summary

Applications are invited for the position of Community Nursing Administration Support Assistant. The post holder will work closely with the other team members and support the Children's Specialist Nurses and clinicians to provide and effective and efficient Service.

This is a varied role where the post holder will be expected to support the Children's nursing team's day to day administrative activities which will include arranging outpatients appointments, processing outcomes, raising requisition orders for consumables for individual patients, dealing with day to day queries, typing of outpatient clinics and provide timely specific data reports. The applicant is expected to have confident and competent computer skills become skilled with a variety of IT systems required and used by the service. The ability to work well both independently and as a member of the team is essential and candidates will need to demonstrate excellent organisational skills when managing an office.

Main duties of the job

The post holder will require excellent communication skills to deal with queries from patients, families and a variety of professionals from within the Acute service. Previous experience of working in the NHS and in the use of patient administration systems would be advantageous.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

050-AC410-0625

Job locations

Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications Essential

• GCSE Maths and English at Grade C and above or equivalent.
• RSA/OCR Level 2 or equivalent experience.

Desirable

• NVQ Customer Service Level 2

Experience Essential

• Experience of working in a busy office environment.
• Knowledge of a range of administrative processes.

Desirable

• Experience of working within the NHS / Hospital setting.

Skills Essential

• Excellent communication Skills
• Ability to prioritise workload
• To function efficiently under pressure and to meet deadlines
• Good knowledge of Microsoft packages

Desirable

• Knowledge of patient administration system
• Knowledge of medical terminology

Personal Qualities Essential

• Approachable and professional in dealing with people
• Ability to work alone or as a member of a team
• A flexible attitude towards duties and responsibilities
• Friendly and efficient telephone manner

Person Specification Qualifications Essential

• GCSE Maths and English at Grade C and above or equivalent.
• RSA/OCR Level 2 or equivalent experience.

Desirable

• NVQ Customer Service Level 2

Experience Essential

• Experience of working in a busy office environment.
• Knowledge of a range of administrative processes.

Desirable

• Experience of working within the NHS / Hospital setting.

Skills Essential

• Excellent communication Skills
• Ability to prioritise workload
• To function efficiently under pressure and to meet deadlines
• Good knowledge of Microsoft packages

Desirable

• Knowledge of patient administration system
• Knowledge of medical terminology

Personal Qualities Essential

• Approachable and professional in dealing with people
• Ability to work alone or as a member of a team
• A flexible attitude towards duties and responsibilities
• Friendly and efficient telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)