Admin Support Assistant

Locala Community Partnerships CIC; Wigan; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare organization is seeking an Administrative Support Assistant to join its busy reception team in Wigan. This role involves providing essential administrative support for confidential health services. The successful candidate will value confidentiality and teamwork, and be eager to learn in a dynamic environment.

Benefits

Flexible working

Generous pension scheme

Development opportunities

Refer a Friend Scheme

Qualifications

• Experience in similar roles is advantageous.
• Ability to handle a busy and varied role with attention to detail.
• Patient-focused and capable of adapting to digital technology.

Responsibilities

• Register patients and check results.
• Manage requests and update records in SystmOne.
• Support management with administrative tasks.

Skills

Attention to detail

Confidentiality

Teamwork

Adaptability

Tools

SystmOne

Job description

Job Role

Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from all backgrounds to support us in achieving a workforce that reflects the communities we serve.

We value the individuality of our colleagues' lived experiences and recognize the importance of inclusivity in delivering equitable, high-quality healthcare. Our environment fosters a sense of belonging, development, and flexible working opportunities, supported by our Inclusivity Groups.

"Locala is a ‘Disability Confident’ employer, and any disabled applicants who meet all the essential criteria are guaranteed an invitation to the assessment process."

Responsibilities

Administrative Support Assistant

Band 3 (£24,625 - £25,674)

Permanent

Hours: 31.5, including some evenings and possible Saturday mornings on a rota basis.

We are seeking an Administrative Support Assistant to join our busy reception team in Wigan and Leigh. The service provides confidential contraception and sexual health services for residents of Wigan and surrounding areas, including free contraception, testing, treatment for sexually transmitted infections, and referrals to termination services.

The post holder should be enthusiastic, eager to learn, confident, and patient-focused, capable of handling a busy and varied role with attention to detail, confidentiality, and teamwork. Digital technology is central to our services, requiring adaptability and development within this environment.

Responsibilities include registering patients, checking results, updating records in SystmOne, managing requests, answering calls, supporting management with administrative tasks, and supporting reporting requirements. Confidentiality and discretion are paramount, and full training and induction will be provided.

Experience in similar roles and knowledge of SystmOne are advantageous.

Shortlisting will occur on 19^th June 2025, with interviews provisionally scheduled for 30^th June 2025. Interviews will be face-to-face in Wigan, with dates confirmed after shortlisting. The closing date for applications is 16 June 2025.

For more information, please contact Amanda Pooley at 07525 285 031 or via email at [e-mail]. For full details, see the Job Description and Person Specification.

We reserve the right to close the vacancy earlier if sufficient applications are received.

Benefits

• Flexible working – We support work-life balance and flexible working arrangements.
• Generous pension – Defined contribution scheme with matched contributions + 2% up to 8%.
• Development opportunities – Range of career development options.
• Refer a Friend Scheme – Earn £500 each when a referred friend or family member starts a substantive role with us.

Locala is committed to serving the community and maintaining its NHS ethos, caring for generations within families.