Community Manager

Regus; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Job summary

Regus is seeking a motivated Community Manager to lead a centre in Cardiff. You’ll focus on delivering outstanding customer service, presenting the centre to prospective clients, and upholding brand standards.

You’ll grow the business by welcoming visitors, conducting tours, upselling services, coordinating monthly community events, and guiding a small team to maintain high standards and drive customer success.

Qualifications

• Customer-focused approach with strong interpersonal skills.
• Ability to lead a small team and coordinate activities.
• Excellent communication and relationship-building abilities.

Responsibilities

• Showcase your product and keep the centre looking its best following guidelines.
• Provide excellent customer service to existing customers and welcome new ones.
• Resolve or escalate customer queries or issues.
• Grow the business by showcasing the centre to new customers, conducting tours, and upselling services.
• Support the community by hosting monthly events and building a strong customer community.
• Lead a winning, customer-focused team and ensure high standards are maintained.

Skills

Customer service

Team leadership

Communication

Job description

Please note, you will be employed by a Regus Franchise Owner

Why join us?

• You can lead a revolution. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can help lead it.
• Do you have what it takes to succeed? The role of a Community Manager is varied and challenging. We want you to treat your community of customers like your own business, whilst operating with our established ways of working. We empower you to make decisions that help our customers grow and succeed, because their success is your and our success.
• Fast personal growth. Our rapid growth means we offer lots of career development. We identify team members with potential and give them stretch opportunities. If you are motivated and deliver results our structured training and development programmes will help you achieve your goals.
• Global mobility. Our high performers get the opportunity to live and work Internationally. This can be full time or for a short time in response to a specific challenge.

What does the job involve?

Showcase your product - take pride in your centre looking it’s best following centre standard guidelines.

• Providing Excellent Customer Service - give fantastic service to existing customers & Welcome new.

Be responsible for resolving or escalating customer queries or issues

• Grow your business - showcase your centre to new customers - show them the benefits of flexible working. Carry out walk in tours and upsell services at every opportunity. Renewals (if best dressed)
• Support the community: Build a fantastic community to be enjoyed by all. This includes hosting monthly community events

Help customers pay

• Team - Manage a winning, customer focused team.

What makes a great Community Manager?

• Enthusiastic - always have a positive attitude for your customers.
• Resilient - enjoys challenges and adapts to change; consistently demonstrates energy and passion.
• Influential - confident and approachable; delivers results by building strong relationships with customers.
• Pride - pays attention to detail; takes responsibility for maintaining high standards.
• Motivated - takes ownership and acts decisively to solve problems and deliver results. Makes every minute of every day count.
• People - sets clear goals and expectations, supports and encourages your team. Leads by example, provides feedback and develops team members.

Rising at Regus

Our structured training and development programme supports those who deliver results and have the right ambition. We offer career paths that match your skills and ambitions, you can quickly become either an Operations or Sales Director. We will help you work out which is the right path for you and achieve it.