Community Library Assistant

Wiltshire Council; Wilton; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Wiltshire Council invites applications for a Community Library Assistant to support Wilton and Salisbury Libraries. You will help customers, run computerised counter routines and undertake administrative tasks to keep the library running smoothly.

Applicants should have at least 5 GCSEs including English and Maths (A–C). Customer service experience is essential but prior library experience is not required, as full training is provided.

Qualifications

• 5 GCSEs including English and Maths at grades A–C (or equivalent).
• Customer service experience essential, library experience not required; training provided.
• Based at Wilton Library with regular duties at Salisbury Library.

Responsibilities

• Carry out computerised counter routines and complete administrative tasks to support daily library operations.
• Assist the Library Manager by working with volunteers to deliver a community‑focused library service.
• Support customers and maintain a welcoming library environment.

Skills

Customer service

Education

5 GCSEs including English & Maths

Job description

Salary: £26,016 - £26,847 pro rata

Hours per week: 12 hours

Interview date: Week commencing 26th October 2026

Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

Are you passionate about supporting others, enthusiastic about books and reading and confident using IT?

If so, we invite you to consider a rewarding opportunity to join our team at Wilton and Salisbury Libraries. As a Community Library Assistant, your friendly and positive approach will play a key role in providing an excellent experience for our customers and volunteers.

Your responsibilities will include working independently to carry out computerised counter routines and completing administrative tasks that support the daily running of the library. A vital part of the role is assisting the Library Manager by working alongside and supporting our dedicated team of volunteers to deliver a community-focused library service in Wilton Library.

To be considered for this role, you should have at least 5 GCSEs, including English and Maths at grades A–C (or equivalent).

While customer service experience is essential, previous library experience is not required, as we provide comprehensive training in all aspects of library operations.

This post is based at Wilton Library; however, as part of your regular working pattern, you will also be required to work at Salisbury Library.

Work pattern and location for this role is:

Week 1: Tues 4-7 at Wilton, Wednesday 10-2 at Salisbury, Thursday 9:30-1:30 at Wilton

Week 2: Tuesday 4-7 at Wilton, Thursday 9:30-1:30 at Wilton, Friday 1:30-5 at Wilton, Saturday 9:30-1 at Wilton

Join the Wilton and Salisbury teams in promoting a love of reading for pleasure within a warm and welcoming library environment.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do the best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Darren Wells, Community Library Manager, at [e-mail]

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.