Community Liaison Officer

Brsk; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A UK-based full-fibre broadband provider is seeking a Community Liaison Officer in Birmingham to engage with local residents and collect important customer data ahead of new network installations. This entry-level, full-time role offers comprehensive training and benefits, including a competitive salary, private healthcare, and 25 days of holiday.

Benefits

25 days holiday plus bank holidays

Birthday day off

Private healthcare

Pension scheme

Full training provided

Qualifications

• Experience engaging with customers in any sector.
• Enthusiastic and outgoing personality.
• Ability to have good conversations with customers.

Responsibilities

• Engaging with residents door to door.
• Capturing data to inform customers about the build process.
• Promoting community engagement and brand awareness.

Skills

Customer Engagement

Communication

Time Management

Job description

1 day ago Be among the first 25 applicants

About The Role

Our Community Liaison Officer team plays a huge part in helping us achieve our goals. Community engagement is at the heart of everything we do. We’re obsessed with providing the best experience and customer service possible, making sure we communicate clearly to all residents in areas where we are planning to build our network.

About The Role

Our Community Liaison Officer team plays a huge part in helping us achieve our goals. Community engagement is at the heart of everything we do. We’re obsessed with providing the best experience and customer service possible, making sure we communicate clearly to all residents in areas where we are planning to build our network.

Who are we looking for? It’s pretty simple really. You’re someone who might have done sales or lead generation before but most importantly you’ve got experience engaging with customers in any sector.

You’re ambitious, motivated and happy to be out in the field every day. You’ll spend your day on the streets of the West Midlands and Birmingham engaging with local residents at their door in areas that we will soon be building in. You’ll be confident in communicating and letting them know more about who we are, what we do and how we can keep them up to date. As well as collecting customer data ready for when our broadband launches in their area.

About Us

We’re brsk. We’re customer obsessed and proud, but don’t just take our word for it. We’ve got a score of 4.7 on trust pilot with our customers showing you just how we go the extra mile.

We’re a UK-based, award-winning full fibre broadband provider who are rolling out up to 2 gigabit per second broadband to homes across the UK. We have quickly become one of the fastest-growing alternative networks (Altnets) in the UK, already reaching over 1 million homes.

What sets us apart? Our people do. Each team member has a voice and contributes to building our company. Our recent employee engagement scores are as high as 88%, indicating that our teams feel connected and empowered.

What will I be doing?

• You’ll be engaging with residents door to door in areas where we plan to build our network.
• Capturing data to keep customers informed of our build process and any potential disruptions.
• Providing community engagement and brand awareness through your conversations with local residents.
• Helping to build our future network of customers.
  
  

Key Requirements

• You’ll have a driving licence and access to a vehicle.
• Experience isn’t needed, but if you have any customer focussed experience that would be great.
• You’re enthusiastic and outgoing with a desire to engage with the public.
• You have the ability to have good conversations with customers.
• You’ll be working in a fast paced role so organisation and good time management is a must.
  
  

Salary And Benefits

• Salary: up to £27,360 including travel and tech allowance, plus bonuses
• Full time, permanent role
• Full training provided
• 25 days holiday plus bank holidays
• Birthday day off!
• Private healthcare
• Pension scheme
• Please Note: This field based role requires a driving licence and access to your own vehicle*

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

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