Community Investment & Engagement Coordinator

Orbit Group; Coventry; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Orbit Group is recruiting a Community Investment Administrator to support the Community Investment and Successful Tenancies team. The role is an 18-month FTC to cover an internal secondment, with admin, casework, and communications responsibilities central to delivering a quality customer service.

You’ll work in the heart of Orbit’s Better Days service, handling tenancy sustainment admin, financial processing, and cross-team communications, while demonstrating strong organisational and

Qualifications

• Experience of supporting project management processes including claims processes.
• Experience of working with and supporting customers.
• Excellent communication skills including dealing directly with customers.
• Experience of data entry, management and maintenance of databases.
• Experience of office administration including diary management.

Responsibilities

• Lead on administration of local engagement and activities communications with Orbit’s Customer Communications team.
• Manage Better Days inbox and Community Coach casework support, liaising with customers and external partners to improve outcomes.
• Provide operational support across the Community Investment and Successful Tenancies Team.
• Take minutes and provide diary support across the SMT.
• Coordinate with third party suppliers for events and stock management of promotional items.
• Support the team with financial procedures including invoice processing and payments to partners.

Skills

Project management support

Customer support

Communication

Data entry & diary management

Job description

Orbit Group is recruiting a Community Investment Administrator to support the Community Investment and Successful Tenancies team. The role is an 18-month FTC to cover an internal secondment, with admin, casework, and communications responsibilities central to delivering a quality customer service.

You’ll work in the heart of Orbit’s Better Days service, handling tenancy sustainment admin, financial processing, and cross-team communications, while demonstrating strong organisational and