Community Investment Administrator

Orbit Group; Coventry; On-site; GBP 22,000 - 30,000; Full time

Job summary

Orbit Group is recruiting a Community Investment Administrator to support the Community Investment and Successful Tenancies team. The role is an 18-month FTC to cover an internal secondment, with admin, casework, and communications responsibilities central to delivering a quality customer service.

You’ll work in the heart of Orbit’s Better Days service, handling tenancy sustainment admin, financial processing, and cross-team communications, while demonstrating strong organisational and

Qualifications

• Experience of supporting project management processes including claims processes.
• Experience of working with and supporting customers.
• Excellent communication skills including dealing directly with customers.
• Experience of data entry, management and maintenance of databases.
• Experience of office administration including diary management.

Responsibilities

• Lead on administration of local engagement and activities communications with Orbit’s Customer Communications team.
• Manage Better Days inbox and Community Coach casework support, liaising with customers and external partners to improve outcomes.
• Provide operational support across the Community Investment and Successful Tenancies Team.
• Take minutes and provide diary support across the SMT.
• Coordinate with third party suppliers for events and stock management of promotional items.
• Support the team with financial procedures including invoice processing and payments to partners.

Skills

Project management support

Customer support

Communication

Data entry & diary management

Job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit are delighted to be recruiting for a Community Investment Administrator to join us on an 18 month FTC to cover an internal secondment.

The Community Investment Administrator will play a key role in supporting the work of the Community Investment and Successful Tenancies team by providing effective administration support. This will ensure our systems and processes run efficiently and securely and that customers receive a quality service.

Working within the heart of our Better Days service offering for customers, you will support us to manage our Tenancy Sustainment case work related administration, financial processing and support us to bring together communications across the team and wider business. This role is well suited to an individual with strong, organisation, communication and coordination skills, with a passion for helping people.

This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers.

This role is known internally as an Administration Case Worker.

Where you'll be working

This role can be fulfilled from any Orbit location - Coventry, Stratford upon Avon, Norwich, Erith, Kent, Hastings, and will involve travel.

What you'll achieve

• Responsibility for the marketing and customer communications for local engagement and activities, including liaison with Orbit’s Customer Communications team.
• Lead on administration of our Better Days inbox and Community Coach casework support, including liaison with customers, and external partners to help achieve successful outcomes and improve customer experience.
• Provide operational support across the Community Investment and Successful Tenancies Team.
• Responsible for minute taking, and diary support across the SMT.
• Liaison with third party suppliers e.g. when making arrangements for events and activities and stock management of our promotional items.
• Supporting the team with financial procedures including invoice processing and payments to partners.

What you'll bring

Essential skills

• Experience of supporting project management processes including claims processes.
• Experience of working with and supporting customers.
• Adhere to the policies, rules and procedures including, Health and Safety, safeguarding, equalities and all other legislative responsibilities, governance, financial and procedural rules.
• Excellent communication skills including experience of dealing directly with customers.
• Experience of data entry, management and maintenance of databases
• Experience of office administration including diary management

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.