Community Hub Service Advisor

Nottinghamshire Healthcare NHS Foundation Trust; Gamston; On-site; GBP 22,000 - 28,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust seeks a proactive administra tive hub role to process referrals into community services. You will handle a high volume of calls, update patient records promptly, and signpost service users to the correct care areas.

Collaboration across teams and agencies is essential in this busy office environment. The role supports the South Nottinghamshire Adult Community Hub, requiring proficiency in Word and Excel and strong attention to detail.

Qualifications

• Handle a high volume of calls from various agencies in a busy office environment.
• Process referrals and associated correspondence promptly and accurately.
• Follow up on queries and ensure patient records are updated efficiently.

Responsibilities

• Process referrals into community services.
• Signpost service users and professionals to appropriate service areas.
• Facilitate communication across professional and organisational boundaries.

Skills

Referral processing

Call handling

Record updating

Signposting

Tools

Microsoft Word

Microsoft Excel

Job description

Serve as the main point of contact for processing referrals into community services. Handle a high volume of calls from various agencies in a busy office environment. Process referrals and associated correspondence promptly and accurately. Follow up on queries and ensure patient records are updated efficiently. Utilise decision-making skills to signpost service users and professionals to appropriate service areas. Facilitate effective communication and collaboration across professional and organisational boundaries.

Working Hours

The Hub operates from 8am to 5pm, Monday to Friday, with shift patterns within these times. This role includes occasional weekend hours to manage a small number of referrals received outside normal working hours. Weekend hours are shared within the team and occur no more than once per month.

Join the vibrant team at the South Nottinghamshire Adult Community Hub, where you will play a crucial role in connecting service-users, healthcare professionals, and other agencies to the right care at the right time. This dynamic position is perfect for a proactive individual who excels both independently and as part of a team., Proficiency in Microsoft Word and Excel.High levels of accuracy and attention to detail.Ability to work well both independently and as part of a team.Passion for providing quality service and a track record of adding value to the workplace.Confident IT skills

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment