Community Hub Service Advisor

Cardiff and Vale University Health Board; Gamston; On-site; GBP 24,000 - 29,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust is seeking a proactive administrator to join the South Nottinghamshire Adult Community Hub. You will route referrals, update electronic records, and liaise with clinicians and external agencies to ensure timely access to community services.

The role emphasizes accuracy, confidentiality, and strong IT skills, including SystmOne and MS Office, with opportunities to work independently and as part of a collaborative team.

Qualifications

• NVQ Level 4 in Business Administration or equivalent experience.
• GCSE standard literacy and numeracy essential.
• Proven experience using Microsoft Office and clinical systems.

Responsibilities

• Process referrals and manage high volumes of calls with accuracy.
• Input data into electronic records to support clinical triage.
• Direct service users to appropriate community assessment and support.
• Maintain patient records and respond to queries promptly.
• Support multidisciplinary team meetings with prepared information.
• Ensure confidentiality and data protection in all duties.

Skills

Microsoft Word

Microsoft Excel

Attention to detail

Communication skills

Teamwork

Customer service

Education

NVQ Level 4 in Business Administration

GCSEs or equivalent

Tools

SystmOne

Database management

Microsoft Office

Job description

Serve as the main point of contact for processing referrals into community services.Handle a high volume of calls from various agencies in a busy office environment.Process referrals and associated correspondence promptly and accurately.Follow up on queries and ensure patient records are updated efficiently.Utilise decision-making skills to signpost service users and professionals to appropriate service areas.Facilitate effective communication and collaboration across professional and organisational boundaries. Working Hours: The Hub operates from 8am to 5pm, Monday to Friday, with shift patterns within these times. This role includes occasional weekend hours to manage a small number of referrals received outside normal working hours. Weekend hours are shared within the team and occur no more than once per month.,

• Manage and process incoming referrals to the Hub, address queries, take detailed messages, and respond or refer them to the relevant multi-disciplinary team member as defined in the referral management protocols.
• Ensure service users/patients are directed to appropriate community assessment support services.
• Effectively use communication skills to enable referrers to explain needs and required assistance, while being sensitive to their feelings and respecting their wishes whenever possible.
• Assess referrals to determine the type and priority of need, and appropriately refer to other services and agencies, seeking advice from the line manager if necessary.
• Ensure all referral documentation contains relevant information to assist clinical triage.
• Input data into electronic clinical records to support the flow of information between the Hub, clinical teams, and partner agencies.
• Keep electronic systems up to date by entering and amending patient admissions, discharges, and other details to allow audit, review information, and produce relevant reports.
• Contribute to the provision of administration services to adult care teams, prioritising and managing the workload efficiently.
• Manage communications with other healthcare professionals in accordance with local and Trust Policy.
• Support clinicians by collating patient information in preparation for Multidisciplinary Team meetings.
• Ensure confidentiality in all matters related to patients and information obtained during employment.

Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Join the vibrant team at the South Nottinghamshire Adult Community Hub, where you will play a crucial role in connecting service-users, healthcare professionals, and other agencies to the right care at the right time. This dynamic position is perfect for a proactive individual who excels both independently and as part of a team.,

• Proficiency in Microsoft Word and Excel.
• High levels of accuracy and attention to detail.
• Ability to work well both independently and as part of a team.
• Passion for providing quality service and a track record of adding value to the workplace.
• Confident IT skills,
• Educated to GCSE standard or equivalent
• Able to demonstrate literacy and numeracy
• NVQ Level 4 in Business Administration or equivalent experience, Previous experience of working in a customer focused environment
• Experience of working in a Multi-Disciplinary Team
• Computer literacy and experience of database management of records and information in an office environment e.g., patient record systems. High level of experience using Microsoft Office Software
• Previous experience of working to targets/deadlines
• Knowledge of Practice Procedures, associated systems, administration and community service provision acquired through experience and training to NVQ 4 or equivalent, Experience of working in an NHS or Social Care organisation
• Experienced user of SystmOne
• Knowledge of clinical computer systems
• Experience of working in a telephone focused environment, All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation, Confident and accurate keyboard skills.
• Knowledge of confidentiality and data protection legislation and able to use discretion where necessary
• Ability to convey information clearly and accurately both written and verbally to different audiences including patients, GPs, managers, administration colleagues and clinicians
• Ability to establish and maintain working relationships at all levels internally and externally
• Problem solving - ability to respond to problems and identify solutions
• Ability to make sound judgements when prioritising tasks and knowing when to refer on
• Ability to produce work of a high standard with a high degree of accuracy
• Ability to work as a team, on own initiative and under pressure
• Strong organisational skills - able to manage busy workload, prioritise work and maintain attention to detail
• Excellent Customer care skills; previous experience of working in a customer focused environment, Understanding of medical terminology
• Geographical knowledge of Nottinghamshire
• Understanding of the health and social care referral processes

Contractual requirements

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.