Service Advisor

Nottinghamshire County Council; West Bridgford; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Training provided

Job summary

Nottinghamshire County Council is seeking a Service Advisor to work within the Continuing Health Care team. You will liaise with health colleagues and other professionals, responding to inquiries and updating records to support continuing health care eligibility and joint-funded care.

The role requires good IT skills, experience with Excel, SharePoint, and Mosaic, and an understanding of relevant health and care legislation.

Qualifications

• Strong interpersonal and communication skills to liaise with professionals.
• Excellent IT skills with experience of data systems.
• Knowledge of case management systems such as Mosaic.

Responsibilities

• Liaise with health and social care professionals and respond to enquiries.
• Be part of a duty system handling inquiries from colleagues, ICB partners, and the public.
• Update data systems and records with accuracy and timeliness.

Skills

Interpersonal communication

Analytical skills

Data management

Attention to detail

Time management

Tools

Excel

SharePoint

Mosaic

Job description

This is an exciting opportunity for you to work within our Continuing Health Care team. You will be working with Health colleagues to support people who are being assessed for Continuing Health Care eligibility and Joint-Funded Support, to improve outcomes in a person-centred way.

We are looking for dedicated Service Advisors with strong interpersonal and communication skills, as your role will include liaising with other professionals and you will also form part of a duty system responding to enquiries from colleagues, ICB partners, and on occasion members of the public. You will also need good attention to detail and analytical skills as you will be updating our data systems and records. This will require you to have good skills in managing your workload demands and meeting deadlines.

You will have excellent IT skills, including good knowledge of applications and systems including Excel and Sharepoint, and ideally experience of case management systems such as Mosaic. You will also have knowledge of Continuing Health Care, community care services and relevant legislation, including the National Framework, Section 22 of the Care Act 2014, the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards.

Ideally you will have at least two years’ experience of work within Social Care or Health, though this is not essential. You will have experience of working with the public and partners, keeping records and constructing reports.

The role will enable you to work flexibly through the hybrid working model, with the working week split between home and the office. A comprehensive induction programme and all relevant training will be provided.

Interviews will be scheduled for week commencing 28th September.

Appointment to this post is subject to a Disclosure and Barring Service check.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on beingaccredited as a Disability Confident Leader Organisation.

Under theDisability Confident scheme (formerly known as the Guaranteed Interview Scheme)we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job.Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.