Community Host: Front Desk & Resident Experience

urbanbubble Ltd; Southampton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

Pension scheme

Medical cover

Refer a friend scheme

Volunteer day and social events

Cycle to work

Job summary

urbanbubble Ltd is seeking an amazing Day Community Host to join Bargate Quarter, acting as the face of the development and delivering outstanding resident and guest experiences. The role is permanent, 4 days on/4 days off, 8am–8pm, with a focus on front-of-house service, safety, and smooth day-to-day operations across leasing, move-ins, renewals and resident services.

You'll build connections, handle enquiries, support events, coordinate contractors, and uphold high standards of professionalism

Qualifications

• Strong customer service and communication skills.
• IT literate (MS Office and systems).
• Organised, detail-focused, and proactive.
• Confident working independently and handling issues calmly.

Responsibilities

• Be the go-to person at the front desk, via phone, email or in person.
• Deliver a professional and welcoming service to residents and visitors.
• Maintain building safety and security through inspections and emergency procedures.
• Handle resident enquiries, complaints, and accounts.
• Support leasing activities including enquiries, viewings and move-ins.
• Coordinate contractors and services access and assist with renewals.

Skills

Customer service

Communication

Front desk

Independence

IT literacy

Tools

MS Office

Job description

urbanbubble Ltd is seeking an amazing Day Community Host to join Bargate Quarter, acting as the face of the development and delivering outstanding resident and guest experiences. The role is permanent, 4 days on/4 days off, 8am–8pm, with a focus on front-of-house service, safety, and smooth day-to-day operations across leasing, move-ins, renewals and resident services.

You'll build connections, handle enquiries, support events, coordinate contractors, and uphold high standards of professionalism