Community Host

The Instant Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Instant Group is seeking a Community Host to create a welcoming environment for visitors, partners, and employees. This permanent role involves managing front-of-house duties, providing exceptional customer service, and ensuring smooth daily operations. The ideal candidate will have superb communication skills, strong organizational abilities, and a professional demeanor, contributing significantly to the company's image. Benefits include competitive pay, healthcare coverage, and various employee recognition programs.

Benefits

Competitive pay scales reviewed annually

Discretionary annual company bonus

Private healthcare and life cover

Bespoke training programmes

Wellbeing Centre

Qualifications

• Experience in corporate reception or customer service roles preferred.
• Excellent verbal and written communication required.
• Tech-savvy: proficient in Microsoft Office and reception software.

Responsibilities

• Serve as the first point of contact and manage front-of-house duties.
• Coordinate with different teams to maintain high service standards.
• Handle administrative tasks including data entry and document filing.

Skills

Communication

Organisation

Customer service

Tools

Microsoft Office

Reception software

Job description

Community Host

Department: Services

Employment Type: Permanent

Location: London

Description

The Role

The Community Host plays a vital role in creating a professional and welcoming environment for visitors, partners, and employees. They are responsible for managing front-of-house duties, including meeting and greeting visitors, escorting guests/visitors across floors and handling administrative tasks. The ideal candidate is polished, organised, and efficient, with excellent communication skills and the ability to multitask. This role is pivotal in maintaining the company's image and ensuring smooth day-to-day operations.

What will you be doing?

• Serve as the first point of contact, delivering a warm, VIP-style welcome to all visitors.
• Greet guests by name, maintain eye-level contact, and ensure a professional first impression.
• Monitor waiting times and liaise with hosts to minimise delays.
• Confirm appointments and guide visitors to the appropriate areas.

Communication & Coordination

• Handle phone calls and manage email correspondence efficiently.
• Act as a liaison between visitors, employees, and departments.
• Coordinate with reception, security, café, and cleaning teams to maintain a high standard of service.
  
  

• Manage meeting room bookings and cancellations.
• Ensure meeting spaces are reset and monitored for efficient use.
• Schedule appointments for visitors, contractors, and staff.
  
  

• Provide general office assistance including data entry, document filing, mail distribution, printing/scanning, and supply management.
• Report maintenance issues and assist with internal communications and requests.
  
  

• Register and check in visitors, working with security to issue badges and follow protocols.
• Support new starters with orientation and check-in procedures.
• Coordinate access for suppliers and maintain compliance with building security policies.
  
  

• Maintain a tidy, professional front office area and meeting rooms.
• Ensure printers are stocked and coffee tables are cleared.
• Support the product shop with restocking as needed.
  
  

• Assist with organising and hosting internal events.
• Perform ad hoc tasks and support emergency procedures as required.

Who are we looking for?

• Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
• Friendly, professional, and customer-focused with a positive, can-do attitude
• Excellent verbal and written communication
• Strong organisation and time management, with keen attention to detail
• Tech-savvy: proficient in Microsoft Office (Word, Excel, Outlook) and reception software
• Confident representing a company with professionalism at all times
• Experience in corporate reception or customer service roles (preferred)
• Skilled in office software and admin tools
• Highly organised with strong interpersonal skills

What's in it for you?

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Private healthcare and life cover
• A focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
• Bespoke training programmes and our bespoke ‘Instant Learning’ portal
• Reward Gateway (discounts!)
• Wellbeing Centre
• Global Employee Assistance Programme
• Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!)
• Generous referral scheme
• Laptop / tech provided

At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know. We use AI to help us assess applications fairly and objectively.