Community Host

Portico; London; On-site; GBP 36,000; Full time

Job summary

Portico is seeking a Community Host to create a positive visitor experience for a prestigious client. This dynamic role involves problem-solving, overseeing health and safety, and developing engaging initiatives to enhance the workplace environment. Join a culture that values hard work and creativity while enjoying excellent benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Qualifications

• Genuine desire to deliver service with an approachable manner.
• Able to prioritize work effectively and multi-task.
• Intuitive and interested in other people.

Responsibilities

• Own designated space, identifying and logging issues.
• Develop engaging and creative ways to enhance the visitor experience.
• Induct new starters and oversee health and safety.

Skills

People skills

Communication

Problem solving

Attention to detail

Adaptability

Organizational skills

Job description

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Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Do believe that you place of work should have a distinct sense of community?

Would you also like to be the person ensuring that it does?

By joining Portico as a Community Host. You will have the chance to do just that!

We are looking for a Community Host to ensure that our client, a prestigious bank, remains a trailblazer for positive visitor experience and service excellence.

The overall function of a Community Host is to “own” their designated space. They will roam their domain, identifying problems; logging issues; booking meeting rooms; completing floor walks; inducting new starters; overseeing health and safety. This list goes on for the daily tasks of this new and exciting role!

In addition to this, they have the opportunity to develop fun, engaging and creative ways to maximise colleague enjoyment of their daily office space, whether that be through charity fundraisers, interactive experiences or simply a moment of reprieve in their busy day.

Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri.

Salary: £35,394 per annum.

Qualifications

People and communication skills

• Have a genuine desire to deliver service and an approachable manner.
• Be a creative thinker, ask questions and find solutions.
• Easily engages in conversation and develops rapport with others.
• Have excellent communication skills with both client and colleagues at all levels of the business.
• Be intuitive and interested in other people.
• Have the ability and personal drive to deliver consistently high standards.
• Have exceptional attention to detail.
• Be adaptable to varied client needs, at times under pressure.
• Capable of handling customer complaints and identifying solutions or escalating as appropriate
• Self-motivated
• Be flexible, proactive and positive attitude.
• Be organized and able to prioritize work effectively, with the ability to multi-task.
• Be a strategic thinker and innovative problem solver.
  
  

Skills/Experience

• Experience of working in a corporate/hotel/hospitality environment essential
• Experience in working within vendors and 3rd party suppliers to deliver a service
• Experience within change management desirable
• Experience working with audio visual and conferencing equipment highly desirable.
  
  

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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