Community-Focused Resident Liaison Lead

Ian Williams Ltd; Manchester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Be part of the company profit share (9

Private mileage scheme and fuel card

Employer pension contribution up to 5%

Life Insurance

Counselling through Lighthouse charity

Job summary

Ian Williams Ltd in the North West seeks a Resident Liaison Officer to support the Capital contract delivery across Greater Manchester and Lancashire, acting as the main contact for residents and on-site teams. You will communicate updates on renovation works, progress, and completion, build strong relationships with external organisations, and maintain records and reports on customer satisfaction.

The role requires a valid UK driving licence and offers benefits including a profit share, car

Qualifications

• Excellent communication and customer service skills.
• Proven ability to build strong relationships with residents.
• Valid UK driving licence essential.
• IT skills including Word and Outlook.

Responsibilities

• Be the first contact for residents and site teams.
• Communicate progress and completion of works.
• Maintain electronic records and reports on satisfaction.
• Proactively resolve problems and complaints.

Skills

Communication

Customer service

Relationship management

Organisation skills

Driving licence

Tools

Microsoft Word

Outlook

Job description

Ian Williams Ltd in the North West seeks a Resident Liaison Officer to support the Capital contract delivery across Greater Manchester and Lancashire, acting as the main contact for residents and on-site teams. You will communicate updates on renovation works, progress, and completion, build strong relationships with external organisations, and maintain records and reports on customer satisfaction.

The role requires a valid UK driving licence and offers benefits including a profit share, car