Customer Resolution Specialist - Repairs & Housing

mearsgroup; Milton Keynes; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

25 days leave

Volunteering Leave

Mears Rewards discounts

Family friendly policies

Annual Fun Day

Job summary

Mears Group is seeking a Customer Success Advisor in Milton Keynes. This is a fully office-based role, with 42.5 hours per week and a salary of up to £28,186.33 per annum. You will handle complaints, resolve complex queries, and ensure timely communication with residents and teams.

The role requires strong written communication, empathy, and a customer-focused mindset to deliver excellent service within set targets.

Qualifications

• Experience handling customer complaints and enquiries.
• Strong written communication skills including drafting responses.

Responsibilities

• Be the first point of contact for complaints across channels.
• Log and manage customer interactions using the bespoke system.
• Resolve queries with care and accuracy; meet SLAs.
• Build relationships with tenants, operations and clients.

Skills

Complaint handling

Customer service

Written communication

Multitasking

Problem solving

Empathy

Attention to detail

Decision making

Education

NVQ/GCSE Maths and English

Job description

Mears Group is seeking a Customer Success Advisor in Milton Keynes. This is a fully office-based role, with 42.5 hours per week and a salary of up to £28,186.33 per annum. You will handle complaints, resolve complex queries, and ensure timely communication with residents and teams.

The role requires strong written communication, empathy, and a customer-focused mindset to deliver excellent service within set targets.