Community-Focused Customer Advisor

Browne Construction; Brighton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Cappagh Browne Utilities Ltd is seeking a Customer Representative to support customers affected by civils and utility projects. You will be the main point of contact, providing information on planned works, handling enquiries, and maintaining records to ensure a high standard of service.

The role combines customer care, administration, and stakeholder engagement, with opportunities to work closely with operational teams to deliver positive outcomes for communities and the business.

Qualifications

• Experience in a customer service, customer relations, complaints handling, or community-facing role.
• Excellent communication and interpersonal skills, with confidence speaking to customers face-to-face, over the phone, and in writing.
• A customer-focused approach with the ability to handle enquiries and challenging situations professionally.
• Good organisational and administrative skills, including experience using IT systems to maintain accurate records.
• Strong problem-solving skills and the ability to work effectively both independently and as part of a team.
• A positive, approachable attitude and a commitment to delivering outstanding customer service.
• A full UK driving licence.

Responsibilities

• Provide information about planned works to customers and communities.
• Respond to enquiries and manage customer communications.
• Help resolve issues efficiently and professionally.
• Engage directly with residents and businesses and maintain accurate records.
• Support community engagement activities and coordinate with operational teams to ensure timely updates.

Skills

Customer service

Communication

Organisational skills

IT systems

Problem-solving

Teamwork

UK driving licence

Job description

Cappagh Browne Utilities Ltd is seeking a Customer Representative to support customers affected by civils and utility projects. You will be the main point of contact, providing information on planned works, handling enquiries, and maintaining records to ensure a high standard of service.

The role combines customer care, administration, and stakeholder engagement, with opportunities to work closely with operational teams to deliver positive outcomes for communities and the business.