Community Field Supervisor (Trauma‑Informed Lead)

Homeless Link; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Employer Pension Contribution

Blue Light Discount Card

Discounted tickets for events

Reflective Practice sessions with a MH

Training and Development

Employee Assistance Programme

Life Assurance

Cycle-to-work scheme

Annual Staff Awards

EDI Ambassador programme

Job summary

Social Interest Group (SIG) is seeking a Field Supervisor to lead a team delivering community support for vulnerable adults in Brighton and Islington. You will oversee outreach work, ensure high-quality service delivery, and support with governance and compliance in line with our trauma-informed approach.

The successful candidate will have lived or professional experience with mental health, homelessness, or related needs, and will possess strong leadership, IT skills, and the ability to work

Qualifications

• Previous professional or lived experience supporting people who Mental Health, Substance Misuse, Learning Disability and Forensic Clients.
• Ability to lead a team to achieve service KPI's
• Ability to provide advice, support and guidance to a team on all aspects of the service such as participant related enquiries which can include housing management.
• Ability to promote the service externally to enhance reputation across London and with partner organisations
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and participants
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Responsibilities

• Be supporting the establishment of supporting staff and participants, doing assessments, working with partners, and helping ensure everything runs smoothly by carrying out quality checks.
• Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
• Support the Service Manager and Deputy Manager in leading the day to day operational delivery of the service. Delivering the highest standards of quality, performance, and improvements across your service.
• Be responsible for ensuring full contract and regulatory compliance is completed, and support the Service Manager in the implementation and delivery of service monitoring and development
• Ensure Risk Management ownership, ensuring processes and policies are followed
• Manage contract and Internal auditing, admin, and general other duties as required.

Skills

Leadership

Line management

Community outreach

IT literacy

Driving

Tools

Microsoft Office

Job description

Social Interest Group (SIG) is seeking a Field Supervisor to lead a team delivering community support for vulnerable adults in Brighton and Islington. You will oversee outreach work, ensure high-quality service delivery, and support with governance and compliance in line with our trauma-informed approach.

The successful candidate will have lived or professional experience with mental health, homelessness, or related needs, and will possess strong leadership, IT skills, and the ability to work