Community Facility Assistant

Manchester Communication Academy; Manchester; On-site; GBP 21,000 - 32,000; Full time

Job summary

Manchester Communication Academy requires a proactive Facilities Assistant to manage day-to-day operations on site. You will greet visitors, secure premises, and support booking processes with accurate record-keeping.

This role also includes light pitch maintenance, cleaning, and ensuring health and safety policies are followed. The position emphasizes customer service, coordinated scheduling, and reliable administration to ensure a welcoming, safe, and well-organised venue for sports and

Qualifications

• Customer service skills to greet and assist visitors.
• Experience with basic facilities tasks is a plus.
• Ability to follow safety procedures and policies.
• Strong organisational and record-keeping abilities.

Responsibilities

• Open, close and secure facilities per procedures.
• Maintain site safety and security at all times.
• Conduct checks before/after bookings and report issues.
• Control facility access for authorised users only.
• Carry out basic football pitch maintenance and upkeep.
• Set up, monitor and clear away equipment for activities.
• Carry out litter picking and keep areas clean.
• Support health and safety compliance and policies.
• Process bookings and payments accurately; keep records.
• Support smooth facility scheduling and usage.

Skills

Customer service

Facilities operations

Safety compliance

Administration

Job description

Main Duties and Responsibilities

Facility Operations & Safety

Open, close and secure facilities in line with operational procedures

Maintain the safety and security of the site at all times

Conduct facility checks before and after use, reporting any issues promptly

Ensure access to facilities is restricted to authorised users only

Carry out basic football pitch maintenance and general upkeep

Set up, monitor and clear away equipment for activities and bookings

Undertake litter picking and empty bins to maintain a clean and safe

environment

Support compliance with health and safety procedures, including enforcing site

Policies

Customer Service & Engagement

Meet and greet customers in a professional and welcoming manner

Respond to customer queries and resolve issues effectively

Support a positive, inclusive and high-quality customer experience

Encourage participation in sport, health and wellbeing activities

Administration & Bookings

Process bookings, payments and basic administrative tasks accurately

Maintain records in line with organisational procedures

Support the smooth operation of facility schedules and usage