Community Engagement Support Officer – Housing Services

Hackney Borough Council; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Hackney Borough Council is seeking a dedicated Community Engagement Support Officer to enhance resident participation and support community projects. The role involves managing day-to-day operations, developing engagement activities, and ensuring effective communication with residents and stakeholders. Ideal candidates should demonstrate strong organizational skills and a commitment to community improvement.

Qualifications

• Experience in developing community engagement activities.
• Ability to manage a varied workload effectively.
• Proven ability to build relationships with diverse stakeholders.

Responsibilities

• Support the Resident Participation Team to deliver community projects.
• Research for funding bids and manage housing community grants programme.
• Assist with training, events and communications.

Skills

Organizational Skills

Communication Skills

IT Skills

Job description

Good resident engagement and participation is a top priority for Housing Services. Making sure that we involve our residents in improving our services and promote strong, sustainable communities is paramount. We are looking for enthusiastic and dedicated professionals to join our team.

As a Community Engagement Support Officer you will play a lead role in supporting the Resident Participation Team to deliver community projects effectively, including research for funding bids and responsibility for the day-to-day administration of our housing community grants programme. You will also support projects and initiatives that benefit Hackney housing residents, including assisting the wider team with training, events management and communications.

To excel in this position, you will ideally have experience of developing and supporting community or resident engagement activities and /or administering grant applications. You will have good organisational, communication and IT skills and a proven ability to build successful relationships with a diverse range of stakeholders.

Your track record will show that you have a ‘can-do’ attitude, can be creative and innovative in your approach, and have the skills to manage a varied workload effectively.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 09 July 2025 (22.59)

Interview and assessment date: W/C 28 July 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: [e-mail]