Student and Academic Support Officer

SOAS, University of London; London; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A leading institution, SOAS University, seeks a Student and Academic Support Officer to enhance student experiences and manage data effectively. This role involves providing comprehensive support and ensuring top-notch service within a collaborative academic environment. Candidates should be detail-oriented with excellent customer service skills and the ability to adapt in a dynamic setting.

Benefits

Generous Holiday Entitlement

Flexible Working Arrangements

Generous occupational pension scheme

Learning and Development opportunities

Health and Well-being Initiatives

Enhanced Family Leave

Employee Assistance Programme

Discounted Gym Membership

Qualifications

• Proactive detail-oriented administrator.
• Prior experience in higher education is desirable but not essential.

Responsibilities

• Provide comprehensive support to students and staff.
• Enhance student experience with high-quality information.
• Maintain records accurately using various systems.

Skills

Customer Service

Attention to Detail

Data Management

Job description

Job title:Student and Academic Support Officer

Department:Student and Academic Services 

Contract Type:Permanent 

Grade:6 

Salary:£35,318.57 - £41,687.57 per annum (inc. London Allowance)

Location:Bloomsbury, London

Hours:35 per week

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leadingrole in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

About the Role

As a Student and Academic Support Officer (SASO), you'll be the go-to person for both students and staff, providing full and comprehensive support across various programmes in one or more of our Colleges. You'll ensure that all records are meticulously maintained and deliver top-notch customer service that aligns with our School's procedures and regulations.

About the Department

Academic Services is part of the vibrant Directorate of Student and Academic Services at SOAS. We're dedicated to delivering top-tier administrative support to both staff and students, ensuring a smooth and enriching academic journey for all.

Within the Directorate, you'll find a variety of specialised teams that collaborate and work together to contribute to the holistic success of our students – these include: Access, Participation and Student Success, Careers, Registry, Student Experience, Engagement and Retention, Student Advice and Wellbeing. 

About you

What you’ll be doing:

• Enhance the Student Experience:By delivering high-quality information, support, and customer service, you'll play a key role in making sure our students have the best possible experience.
• Maintain Excellence:You'll uphold our excellent service delivery standards, contributing to a supportive and efficient academic environment via face to face communication, liaising with colleagues in person and via live Microsoft Teams.
• Data Management: You’ll be using systems to accurately maintain data and identify creative improvements
• Previous experience in a Higher Education setting is desirable, but not essential. What matters more is that you are a proactive detail-oriented administrator with excellent customer service skills.
• Managing Change: You’ll be working in a fast-faced environment that constantly adapts itself to improve the academic and student experience.

You can find further information on the key criteria for the role in the Job Description and Person Specification, along with a full list of duties and responsibilities, which can be found on the SOAS website

What We Offer:

We are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, we offer a comprehensive range of benefits designed to enhance your well-being and work-life balance:

• Generous Holiday Entitlement:Benefit from 44 days of holiday (30 days annual leave, plus bank holidays and 6 closure days over Christmas and Easter) to ensure ample time for rest and relaxation.
• Flexible Working Arrangements:We recognise the importance of flexibility and offer options to help you manage your professional and personal commitments effectively.
• Generous occupational pension scheme:To provide financial security for your future
• Learning and Development: We are dedicated to your professional growth and development and offer diverse learning and development opportunities to enhance your skills and advance your career.
• Health and Well-being Initiatives:Take advantage of our cycle to work scheme, eye tests, and season ticket loan to support your health and mobility.
• Enhanced Family Leave:We offer enhanced maternity, paternity & partner leave, and shared parental leave to support you during significant life events.
• Employee Assistance Programme:Access our confidential EAP for advice and support whenever needed.
• Discounted Gym Membership:Maintain your fitness with our discounted gym membership.

How to Apply:

Please complete the online application form and upload your CV and a supporting statement.

Closing date: 29th June 2025at 11:59 p.m.

Interviews tobe held (in person) w/c 14th July 2025

*We reserve the right to close this vacancy earlier than stated should we receive a high number of applications.

Further information

Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

• New appointments will typically be made at the lowest point of the salary scale.
• Work Pattern:5 days on-campus for training/orientation and key activity. Hybrid to follow in agreement with line-manager).

If you have any questions or require any assistance with regard to the application process, please contact us via the HR Contact Form | SOAS

For information on how and why SOAS processes personal data about its job applicants, please read ourJob Applicant Notice.