Community Engagement Lead: Local Impact & Flexible Work

Acis Group Limited; Market Rasen; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous holiday entitlement – 25 days

Pension contributions up to 4%

Professional training funded

One day paid leave for volunteering

Paycare and wellbeing benefits

Job summary

Acis Group Limited in Market Rasen is seeking a Community Project Officer to drive community engagement, develop community-led projects and ensure our hubs are active. Based at the Grange Collective, you will build partnerships with tenants, local groups and services, identify needs and coordinate activities across sites to improve access to support.

If you are a confident communicator who loves helping people, this role offers hands-on project delivery, ongoing relationship building and a

Qualifications

• General awareness of health and safety and building management.
• Comfortable engaging with people 1-2-1 and in groups.
• Strong communicator with excellent customer service experience.
• Ability to work as a team, under pressure and in a fast-paced environment.
• A good understanding of the barriers faced by people, and the solutions that may benefit them.
• Ability to work collaboratively with others, whether in the same team or external support providers.
• Good IT skills, with an eye for detail that’s second to none.
• You’re a positive, energised and enthusiastic person, with a real zest for helping others.
• Engaging and supporting people is what gets you up every day.
• Nothing makes you happier than seeing someone progress, knowing you helped them get there.
• Resilience. Working in education, support and employment sectors is a challenging but rewarding career.

Responsibilities

• Lead projects with Acis tenants, supporting themselves.
• Oversee the Grange Collective activities across Market Rasen sites.
• Run community engagement activities to identify challenges and solutions.
• Engage with local people and groups to identify services they would like.
• Work with local groups, partners and internal teams to recruit new participants.
• Engage at street level to identify local needs.
• Develop community-led solutions to identified needs.
• Support existing community organisations to develop opportunities.
• Identify and coordinate new routes to market to boost engagement.
• Promote services and manage hub social channels and local marketing.
• Provide overview of support needs for handover to wider teams.
• Own customer support journey for the area, assess skills and barriers, and create action plans.
• Ensure hub is active with site management and admin.
• Ensure site cover during opening hours.
• Follow up on enquiries and satisfaction.
• Follow up with participants after attendance and plan next steps.
• Work with wider engagement team to cover events.
• Build relationships with local support services to offer holistic support.

Skills

Health & safety awareness

1-2-1 & group engagement

Customer service experience

Teamwork under pressure

Understanding barriers faced by people

Collaborative with external partners

Good IT skills

Positive and energetic attitude

Engaging and supporting people

Resilience in education/support sector

Education

Mentoring/Advice and Guidance qualification

First Aid qualification

Job description

Acis Group Limited in Market Rasen is seeking a Community Project Officer to drive community engagement, develop community-led projects and ensure our hubs are active. Based at the Grange Collective, you will build partnerships with tenants, local groups and services, identify needs and coordinate activities across sites to improve access to support.

If you are a confident communicator who loves helping people, this role offers hands-on project delivery, ongoing relationship building and a