Engagement & Support Coach — Community Impact

Acis Group Limited; Scunthorpe; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave (rising to 30) +

Pension contributions up to 10%

Professional training funded

1 day paid volunteering

Paycare health benefits

Acis Perkz discount scheme

Employee recognition scheme

Long service awards

Cycle to work scheme

Employee Assistance Programme

Professional membership subscriptions

Death in service benefit

Job summary

Acis Group Limited is seeking a Support and Engagement Coach to connect people with life-changing support and guide them on a journey to success. You will build relationships with local partners, promote services and coach individuals, creating welcoming hub environments.

You will own the customer journey for your area, support participants one-to-one and in groups, and help develop personalised action plans while ensuring hub activity and on-site administration run smoothly.

Qualifications

• General awareness of health and safety and building management.
• Comfortable engaging with people 1-2-1 and in groups.
• Strong communication and customer service experience.
• Ability to work as a team, under pressure and in a fast-paced environment.
• Understanding of barriers people face and possible solutions.

Responsibilities

• Identify and recruit new people to our services from local groups and partners.
• Coordinate routes to market to increase engagement and participant numbers.
• Promote services and sign-up processes, manage hub social channels and local marketing.
• Provide a clear overview of support needs as part of handover to wider teams.

Skills

Strong communicator

Customer service

Team player

IT skills

Resilience

Engaging people

Job description

Acis Group Limited is seeking a Support and Engagement Coach to connect people with life-changing support and guide them on a journey to success. You will build relationships with local partners, promote services and coach individuals, creating welcoming hub environments.

You will own the customer journey for your area, support participants one-to-one and in groups, and help develop personalised action plans while ensuring hub activity and on-site administration run smoothly.