Community Project Officer

Acis Group Limited; Market Rasen; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous holiday entitlement – 25 days

Pension contributions up to 4%

Professional training funded

One day paid leave for volunteering

Paycare and wellbeing benefits

Job summary

Acis Group Limited in Market Rasen is seeking a Community Project Officer to drive community engagement, develop community-led projects and ensure our hubs are active. Based at the Grange Collective, you will build partnerships with tenants, local groups and services, identify needs and coordinate activities across sites to improve access to support.

If you are a confident communicator who loves helping people, this role offers hands-on project delivery, ongoing relationship building and a

Qualifications

• General awareness of health and safety and building management.
• Comfortable engaging with people 1-2-1 and in groups.
• Strong communicator with excellent customer service experience.
• Ability to work as a team, under pressure and in a fast-paced environment.
• A good understanding of the barriers faced by people, and the solutions that may benefit them.
• Ability to work collaboratively with others, whether in the same team or external support providers.
• Good IT skills, with an eye for detail that’s second to none.
• You’re a positive, energised and enthusiastic person, with a real zest for helping others.
• Engaging and supporting people is what gets you up every day.
• Nothing makes you happier than seeing someone progress, knowing you helped them get there.
• Resilience. Working in education, support and employment sectors is a challenging but rewarding career.

Responsibilities

• Lead projects with Acis tenants, supporting themselves.
• Oversee the Grange Collective activities across Market Rasen sites.
• Run community engagement activities to identify challenges and solutions.
• Engage with local people and groups to identify services they would like.
• Work with local groups, partners and internal teams to recruit new participants.
• Engage at street level to identify local needs.
• Develop community-led solutions to identified needs.
• Support existing community organisations to develop opportunities.
• Identify and coordinate new routes to market to boost engagement.
• Promote services and manage hub social channels and local marketing.
• Provide overview of support needs for handover to wider teams.
• Own customer support journey for the area, assess skills and barriers, and create action plans.
• Ensure hub is active with site management and admin.
• Ensure site cover during opening hours.
• Follow up on enquiries and satisfaction.
• Follow up with participants after attendance and plan next steps.
• Work with wider engagement team to cover events.
• Build relationships with local support services to offer holistic support.

Skills

Health & safety awareness

1-2-1 & group engagement

Customer service experience

Teamwork under pressure

Understanding barriers faced by people

Collaborative with external partners

Good IT skills

Positive and energetic attitude

Engaging and supporting people

Resilience in education/support sector

Education

Mentoring/Advice and Guidance qualification

First Aid qualification

Job description

Are you passionate about bringing people together and creating opportunities that make a real difference? We're looking for a Community Project Officer to be the driving force behind community engagement in Market Rasen, helping local people identify opportunities, overcome barriers, and access support that can transform their lives. Based at the Grange Collective, you'll build relationships, develop community-led projects, and ensure our hubs are buzzing with activity, empowering residents to shape services that matter to them. If you're a natural connector, thrive on building partnerships, and love seeing people achieve their potential, we'd love to hear from you.

As an Community Project Officer, a typical day might include:

• - You will be leading on projects working with Acis tenants, understanding how we can support themselves further.
• - The project will be fundamental in the Grange Collective in Market Rasen, overseeing all aspects of what is run between all sites, ensuring our offering is engaging and supports the community.
• - Running community engagement activity (involving local residents and stakeholders) to identify local challenges, opportunities and solutions.
• - Engaging with the local people and groups understanding services they would like us to offer in Market Rasen
• - Working with local groups, organisations, partners including universities and support services and internal teams to identify and recruit new people to our services.
• - Engage at a street-based level with local community members to identify local need.
• - Develop community-led solutions to identified need.
• - Support existing community organisations/groups and partners to develop new opportunities.
• - Identify and coordinate new routes to market likely to lead to increased engagement and participant numbers.
• - Proactively promote and market our services to ensure people know what we offer, how they can sign up and what they can expect, including management of hub based social channels and local marketing initiatives.
• - Provide a clear overview of support needs as part of our warm handover to our wider teams for their continued support.
• - Owning the customer support journey for your area, working with customers on an individual and group basis, assessing their skills, barriers and challenges and supporting them to produce a personalised action plan
• - Ensuring the hub is buzzing with activity – leading the customer service excellence on site through hub site management, general site-based administration and preparation for activities every day.
• - Ensuring site cover is in place at all times of opening.
• - Following up on enquiries, checking in to ensure satisfaction, and supporting when it is not achieved.
• - Following up with all participants after attendance, discussing next steps and booking into their next part of their journey.
• - Working as part of the wider engagement team to ensure cover at events, all hubs and activities as required.
• - Building relationships with a wide range of other local support services to ensure we can offer a full and holistic package of support, meeting all participant and contract needs.

The must haves:

• - General awareness of health and safety and building management
• - Are comfortable with, and can engage with people both 1-2-1 and in groups
• - Strong communicator with excellent customer service experience and skills
• - Ability to work as a team, under pressure and in a fast-paced environment
• - A good understanding of the barriers faced by people, and the solutions that may be able to benefit them
• - Ability to work collaboratively with others, whether in the same team or external support providers
• - Good IT skills, with an eye for detail that’s second to none.
• - You’re a positive, energised and enthusiastic person, with a real zest for helping others
• - Engaging and supporting people is what gets you up every day
• - Nothing makes you happier than seeing someone progress, knowing you helped them get there.
• - Resilience. Working in the education, support and employment sectors is a challenging but rewarding career. You’ll be helping to bring real change to peoples’ lives.

The added extras:

• - Qualification in Mentoring, Advice and Guidance or similar, or a mental health qualification
• - First Aid Trained
• - Ability to deal with challenging behaviour at times
• - An understanding of the different local services available for customers
• - You’re interested in supporting the wider team with our wellbeing activities, learning opportunities or employment support – and have some skills to offer in this area
• - You’ll be adept at change, having got hands-on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.

Being part of the Acis team, you’ll get:

• - Generous holiday entitlement – 25 days annual leave plus bank holidays
• - Pension contributions up to 4%
• - The opportunity to undertake professional training, funded by us.
• - One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• - Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• - Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• - Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• - Long service awards for our loyal employees
• - Cycle to work scheme
• - Employee Assistance Programme to give you confidential advice and support, when you need it
• - Professional membership subscription to support your continuous professional development
• - Death in service benefit as part of our pension scheme

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need