Community/Customer Service Associate (Operations)

Caddy Comps; Wansford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading golf competition website in the UK seeks a Community Associate to enhance customer experience. The role involves end-to-end communication with winners, vendor interactions, and optimizing the online shopfront. Ideal candidates are passionate about customer service and flexible in their hours.

Qualifications

• Prior customer service experience with a passion for creating memorable experiences.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Ownership of end-to-end winner communication.
• Communication with vendors & suppliers.
• Optimization of visual merchandising and online shopfront.

Skills

Customer Experience

Communication

Process Optimization

Job description

Community/Customer Service Associate (Operations)

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Due to ongoing growth, Caddy Comps, the UK's leading golf competition website, is looking for a Community Associate to support in maintaining our 5-star user experience at scale!

The ideal candidate will be passionate about customer experience and eager to own this vital area of a rapidly scaling business. They will be interested in optimizing processes and familiar with the best tools available to do so.

They may also have an interest in other areas such as logistics and digital marketing, and should be technically savvy and open to adopting new technology.

Responsibilities

1. Ownership of end-to-end winner communication
2. Communication with vendors & suppliers
3. Optimization of visual merchandising and online shopfront

Qualifications

1. Prior customer service experience with a passion for creating 5-star memorable experiences for customers
2. Willing to work flexible hours, including evenings and weekends
3. Experience or interest in golf is preferred

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Entertainment Providers