Community Customer Advocate - Utilities & Civils

Cappagh Browne; Falmer; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

Cappagh Browne Utilities Ltd is seeking a friendly, proactive Customer Representative to support customers and communities affected by civils and utility projects. You will be the main contact for planned works information, enquiries, and issue resolution, while maintaining accurate records and supporting community engagement.

Balancing customer care, administration, and stakeholder engagement, you will work closely with operational teams to deliver timely updates and an excellent service across

Qualifications

• Experience in a customer service, customer relations, complaints handling, or community-facing role.
• Excellent communication and interpersonal skills, with confidence speaking to customers face-to-face, over the phone, and in writing.
• A customer-focused approach with the ability to handle enquiries and challenging situations professionally.
• Good organisational and administrative skills, including experience using IT systems to maintain accurate records.
• Strong problem-solving skills and the ability to work effectively both independently and as part of a team.
• A full UK driving licence.

Responsabilités

• Act as a key point of contact for customers, providing information about planned works and updating on progress.
• Respond to enquiries and manage customer communications in a timely, professional manner.
• Help resolve issues and maintain accurate records of customer interactions.
• Engage directly with residents and businesses and support community engagement activities.
• Collaborate with operational teams to ensure customers receive timely updates and an excellent service.

Connaissances

Customer service

Communication

Administration

Problem-solving

Teamwork

Driving licence

Outils

IT systems

Description du poste

Cappagh Browne Utilities Ltd is seeking a friendly, proactive Customer Representative to support customers and communities affected by civils and utility projects. You will be the main contact for planned works information, enquiries, and issue resolution, while maintaining accurate records and supporting community engagement.

Balancing customer care, administration, and stakeholder engagement, you will work closely with operational teams to deliver timely updates and an excellent service across