Community Coordinator

The Felix Project; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Felix Project is seeking a Community Coordinator to grow and sustain the FareShare Go programme by strengthening charity and retailer relationships and raising awareness locally in Manchester. You will welcome new charities, maintain coverage KPIs, and support capacity building to increase food redistribution.

You will engage with FareShare network partners, perform face-to-face interventions, and help organise community events.

Qualifications

• Level 2/3 Food Safety training desirable; training provided.
• Experience with constituent relationship management (CRM) software; Salesforce advantageous.
• Some experience in data analysis and project planning is advantageous.
• Be degree educated or have a strong career history doing similar roles in any sector.
• Have some experience of training and managing others.

Responsibilities

• Carry out Welcome Visits to new charities and ensure coverage KPIs are met.
• Build charity capacity to increase food redistribution.
• Identify stores for re-engagement to improve charity coverage and compliance.
• Undertake annual food safety checks within the agreed timeframe.
• Maintain regular contact with retailers and manage stakeholder relationships across the region.
• Lead community events and network activities with the regional team.

Skills

CRM software

Salesforce experience

Data analysis

Stakeholder management

Communication

Problem solving

Organization

Team training

IT skills

Driver's license

Education

Degree educated or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of FareShare Go across your local area., The Community Coordinator will work across their designated area, with the following key outcomes Charity Welcoming and Engagement: You will carry out Welcome Visits to new charities and be responsible for ensuring that coverage KPIs are reached and maintained for both new and existing retailers. Using your analysis of charity needs, plus your knowledge of retailer and store profiles, you will use these visits to maximise the offer to charities, ensuring the service meets their requirements. Community Capacity Building: As part of the Welcome Visit and building relationships with charities, you will seek opportunities to enable and empower charities to increase their capacity and ability to take more food, more often, to ultimately increase the redistribution of surplus food to those in need. Sustainability and Compliance: You will work with your Regional Manager and team to identify stores where re-engagement activities are needed to improve charity coverage and charity compliance. Liaising with the Central Team, you will work to maximise the amount of food collected by charities with lower levels of compliance, providing face to face interventions as necessary. You will also be responsible for undertaking annual food safety checks within the agreed timeframe. Retailer Engagement: You will play a key role in maintaining strong retailer relationships across your region. You will take an active role in any meet and greets with retailers, where required. Plus you will be responsible for maintaining regular contact with the relevant retail stakeholders in your region, sensitively dealing with any issues in a professional manner, as and when they arise. FareShare Network Engagement: We aim to become 'one FareShare'. These roles are an integral part of our FareShare network and you will partner closely with the Regional Centre(s) in your areas. You will work on joint initiatives which improve and grow the FareShare community, ensuring that charities have access to the FareShare service which best meet their needs. Community Engagement: You will work with your regional team to ensure that we are continuing to build and grow the FareShare community. You will take an active role in leading community events and networking activities, relying on the Central Team to support you in the organisation of these events. Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.

• Level 2/3 Food Safety training is desirable, but training will be provided.
• Have previous experience working with constituent relationship management (CRM) software. Experience using Salesforce is advantageous.
• Some experience in data analysis and project planning is advantageous
• Be degree educated or have a strong career history doing similar roles in any sector.
• Have some experience of training and managing others

Essential Criteria

• Have exceptional relationship building skills with a range of stakeholders
• Be a strong communicator who is able to engage with a variety of audiences.
• Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism
• Demonstrate strong problem solving skills
• Self-manage your own performance and workload.
• Have initiative and innovative thinking, in order to shape new/different ways of working
• Be organised, with a proven track record of achieving quality results.
• Have a proven ability to create links across teams to share best practices.
• Have strong IT skills and knowledge of Microsoft Office
• Be flexible about your working arrangements as the role may involve high levels of travel to other areas of the UK.
• Have a valid driver's licence for the UK, access to your own car and undertake extensive travel across your region. Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK's food rescue network, supporting 1.5 million people across the country.

We're about fuller plates, fuller communities, and fuller lives., At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.

Hours/Days per week

35 hours per week, 9 AM - 5 PM, Monday - Friday

Requirements

Felix can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records. We are Felix We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.