Allocation and Logistics Manager

The Felix Project; City of Westminster; On-site; GBP 45,000 - 65,000; Full time

Job summary

The Felix Project is seeking a proactive Head of Supply Chain and Logistics to lead the team responsible for managing the supply of food offers and allocating resources across the network. You will collaborate with Food Commercial Managers and the Network team to maximise redistribution volumes.

You will oversee logistics, develop cost-effective transport solutions, and drive innovative processes to support ambitious growth while maintaining a strong focus on customer service and stakeholder

Qualifications

• Experience of managing, leading or supporting a team in a customer service environment.
• Food industry supply chain demand planning or forecasting experience.
• Experience of working with the logistics sector.
• Ability to manage multiple stakeholders and prioritise workload.
• Ability to develop system and process enhancements and improvements.
• Experience building relationships with external partners (food businesses, logistics, funders).
• Project management and coordination skills.
• Ability to use data to draw conclusions and improve processes.
• Excellent communication, influencing and presenting skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead the Supply Chain and Logistics team, motivating and coaching individuals.
• Ensure adequate resource planning to meet workflow and holiday/sickness coverage.
• Contribute to strategic development of the wider Food, Operations and Network Team.
• Oversee food offers programme and maximise uptake across the network.
• Monitor feedback from Regional Centres and capture data on offers and waste.
• Oversee distribution monitoring and alignment with network plans.
• Ensure excellent customer service to the food industry.
• Develop relationships with haulage sector and transport companies.
• Develop innovative, easier processes for the team and partners.

Skills

Leadership

Supply chain

Logistics

Data analysis

Stakeholder management

Team management

Forecasting

Education

Degree level preferred

Tools

Microsoft Excel

Job description

This important role is pivotal to ensuring that FareShare accepts and distributes all offers surplus food to support our Regional Centres across the UK. This role is essential in helping our Regional Centres support the charities and communities they serve, whilst also ensuring that FareShare provides a fast, professional and reliable service to food industry partners.

You will manage the team responsible for managing the supply of food, liaising with the food industry and the FareShare Network. You will also work with our Network team and Food Commercial Managers to maximise the volumes of food we redistribute.

Working alongside the Transport and Logistics Manager, you will manage the logistics and ensure efficient allocation of food and cost-effective distribution to the FareShare Regional Centres. You will work to identify and develop new and innovative approaches to our systems and processes to support the ambitious volume growth plans we have for the FareShare Network.

Your knowledge of the food supply chain and your passion and leadership will make a significant contribution to the increased social and environmental value FareShare and its partners provide.

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Duties and Responsibilities

Management

• Lead the Supply Chain and Logistics team, managing, motivating and coaching individuals as required
• Ensure that resource is planned adequately to meet work flow requirements including through periods of holiday and sickness
• Contribute to the strategic development and performance of the wider Food, Operations and Network Team

Food offers

• Be responsible for the food offers programme through the management of the Supply Chain and Logistics team who are responsible for organising the processing and allocation of food offers and associated logistics on a daily basis
• Monitor food offer acceptance and response rate, work with Network Development Team and Commercial Managers to identify ways to maximise the uptake of food.
• Ensure feedback from Regional Centres is captured to aid this
• Capture data related to our food offers programme including requests, rejections, responsiveness to food offers and waste
• Monitor distribution of food across the Network and review against agreed Network and Regional Centre plans as far as is practically and economically possible and in line with overall food growth
• Oversee customer service to the food industry, ensuring we are welcoming, prompting and efficient.

Logistics

• Work with the Senior Supply Chain and Logistics Manager and Transport and Logistics Manager to develop our relationships with the haulage sector
• Develop financially sustainable relationships with transport companies that can support through lower cost transport, storage, or food industry engagement

Systems

• Work to develop innovative, easier and improved processes for the Supply Chain and Logistics team, Network, logistics partners and food industry

Excellent communication both written and verbal

• The ability to plan, prioritise a varied workload and proven organisational skills
• Self-starter and able to drive through projects
• Ability to manage stakeholders at all levels
• Ability to work on own initiative but also as part of a team
• Excellent attention to detail
• IT literacy, in particular of using Microsoft applications
• Ability to operate with sensitivity, tact and diplomacy
• A proactive, common sense approach
• Proven ability to provide a customer focused service
• Commitment to FareShare's mission and value

Essential Criteria

• Experience of managing, leading or supporting a team in a customer service environment
• Food industry supply chain demand planning or forecasting experience
• Experience of working with the logistics sector
• Ability to manage multiple stakeholders, prioritising workload
• Have identified and developed system and process enhancements and improvements
• Experience of building and maintaining relationships with external partners. For example food businesses, logistics businesses, funders etc.
• Project management and coordination skills
• Ability to use and manipulate data and draw conclusions
• Excellent communication skills including influencing and presenting skills
• Excellent analytical and problem solving skills
• Excellent time management skills including an ability to prioritise long term projects and goals
• Determination and drive to succeed
• Good IT competence including an understanding of technology driven processes

Desirable Criteria

• Educated to degree level
• Understanding of and motivation towards issues relevant to sustainability
• Experience of managing budgets

Equity Diversity Inclusion & Belonging

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity. Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK's food rescue network, supporting 1.5 million people across the country. We are about fuller plates, fuller communities, and fuller lives., At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.

Hours/Days per week

35 hours, Monday to Friday, 9am - 5pm

Requirements

Felix can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records

We are Felix