Community Communications Officer

Severn Trent Plc; East Midlands; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Annual bonus up to £2,250

Family-friendly policies

Enhanced pension contributions

Sharesave

Academy training

Electric vehicle scheme

Volunteering days

Job summary

Severn Trent plc is seeking a Regional Community Communications Officer on a 12-month fixed-term basis, based at the Derby - Raynesway Office with frequent regional travel. The role focuses on engaging communities, shaping communications around major works, and building trusted relationships with customers and stakeholders.

You’ll work 37 hours a week, Monday to Friday, in a collaborative, flexible environment that supports office, site, and home-based activities as appropriate.

Qualifications

• Experience in communications, engagement, customer service, stakeholder management or a related discipline.
• Strong written, verbal and presentation skills.
• Experience managing stakeholder relationships.
• Strong planning and organisational skills.
• Confident using Word, Excel, Asana and Power BI.
• Ability to analyse information and identify risks and opportunities.
• Ability to influence and challenge constructively; manage multiple projects.

Responsibilities

• Keep communities informed about the works and their importance to services.
• Build positive relationships with customers, local businesses and councillors.
• Deliver a catered, personalised communications experience for communities.
• Travel across the patch frequently; coordinate comms before, during and after works.

Skills

Stakeholder management

Communication skills

Planning & organisation

MS Word

Power BI

Asana

Excel

Presentation skills

Travel ready

Driving licence

Tools

Word

Excel

Asana

Power BI

Job description

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At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

Severn Trent's Communications Team are on the lookout for a 12-month fixed term contract, Regional Community Communications Officer.

We have one of the most ambitious capital investment programmes in the UK water sector and need to have an engaging team of Community Communications Officers to ensure we are using customer insight, local intelligence and appropriate means of delivering comms to our communities so we can successfully deliver projects that create resilient services, environmental improvement, and overall, a lasting benefit for the community for generations to come.

LET’S TELL YOU MORE

The role of a Regional Community Communications Officer is to keep in close contact with the communities in which we serve. We want someone who is close to the detail and can create a positive relationship and meaningful impact on the communities we have ongoing works in, before, during and after the works have happened. Whether it be customers, local businesses, councillors – anyone affected day to day by our important works, we want them to be aware of the importance of the services we provide and keep them in mind in our approach and planning, and make a catered, personalised communications experience for them.

You'll be based at ourDerby - Raynesway Officebut with frequent regional travel. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, Monday to Friday.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home and regional face to face travel can bring. So, you'll usually find us in the office, out on site, and working from home is supported, when you need it.

WHAT WE ARE LOOKING FOR

• Experience in communications, engagement, customer service, stakeholder management or a related discipline.
• Strong written, verbal and presentation skills.
• Experience managing stakeholder relationships.
• Strong planning and organisational skills.
• Confident using a range of computer systems and software (including but not limited to): Word, Excel, Asana/project management tool, Power BI.
• Ability to analyse information and identify risks and opportunities.
• Ability to influence and challenge constructively.Ability to manage multiple projects and priorities simultaneously.
• Customer-focused with a strong understanding of customer needs and expectations.
• Has a driving license and is willing to travel across the patch frequently.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE'LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year