OCC - Response Lead

Severn Trent; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

31 days holiday

Annual bonus (up to 20%)

Pension scheme (double contribution up

Sharesave

Training and development

Car allowance

Private medical cover

Electric vehicle scheme

Family friendly policies

Volunteering days

Job summary

Severn Trent is recruiting a Water OCC Lead to oversee the 24/7 control centre, driving incident and event management across our water network, reservoirs and treatment works.

You will lead a team of technicians and managers, focus on proactive network health, seasonal readiness, and continuous improvement to protect customer supplies and deliver performance outcomes.

Qualifications

• Experience leading successful teams in water treatment and network assets.
• Strong analysis and problem-solving skills with senior stakeholder influence.
• Ability to manage incidents in a fast-paced, reactive environment.

Responsibilities

• Day to day responsibility for the Water OCC including remote asset monitoring, reporting and support services for Water and the wider business
• Ownership of seasonal preparedness activities ensuring key risks are appropriately mitigated and robust readiness plans exist for all Water sub-service areas
• Build a clear and effective service, focussing on proactive network health, ensuring our storage and production assets are optimised to protect customer supplies
• Actively support and enable the delivery of business-critical activities including the DSR inspection and remedial programme, capital maintenance interventions and Water Networks job build
• Develop a comprehensive Water incident and event management framework and develop a learning and growth culture within the team
• Create a team of highly effective, motivated and technically competent technicians and managers

Job description

We're recruiting for a Water Operational Control Centre Lead (Water OCC) to join the Network Control leadership team, where you'll provide a world-class control centre service that adds value, reduces risk and supports successful customer and performance outcomes. As an integral part of the team, you'll ensure Severn Trent has a trusted and consistent 24/7 service for incident and event management. This will include alarm management across our water network, boosters, reservoirs and treatment works. Along the way, you'll develop and grow the Water OCC service offering in terms of capability, performance and outcomes. Your leadership expertise will ensure you deliver supply interruption and water quality excellence, and continuous improvement opportunities that support your teams in the field. Your other key accountabilities will include:

• Day to day responsibility for the Water OCC including remote asset monitoring, reporting and support services for Water and the wider business
• Ownership of seasonal preparedness activities ensuring key risks are appropriately mitigated and robust readiness plans exist for all Water sub-service areas
• Build a clear and effective service, focussing on proactive network health, ensuring our storage and production assets are optimised to protect customer supplies
• Actively support and enable the delivery of business-critical activities including the DSR inspection and remedial programme, capital maintenance interventions and Water Networks job build
• Develop a comprehensive Water incident and event management framework and develop a learning and growth culture within the team
• Create a team of highly effective, motivated and technically competent technicians and managers

We're looking for our Water OCC Lead to have extensive experience leading successful teams, with a proven history of building a continuous development culture. This experience will have ideally been gained whilst managing water treatment and network assets.

To be successful, it's expected that you'll have highly developed analysis and problem-solving skills, complemented with the ability to influence and communicate with stakeholders at a senior level. You'll be adept at forging strong relationships quickly, setting bold and ambitious targets and holding your teams to account for delivery. Due to the nature of this role, you'll need experience of managing incidents, with a calm and confident approach to working in a reactive, fast paced environment. You'll be able to make decisions under pressure and will be able to clearly manage conflicting priorities in rapidly changing situations.

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:

• 31 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to 20% of salary dependent on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Car allowance of £5,208 pa (pro-rata where appropriate)
• Private medical cover, life assurance, income protection and personal accident cover
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Two volunteering days per year