Community Clerk

NHS; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the North West is seeking an Administrative Support role to assist District Nurse Teams. The position involves managing office duties, maintaining information systems, and supporting team communication. Ideal candidates will possess strong communication skills and attention to detail, contributing to high-quality service delivery. Flexibility in work location and adherence to organizational policies is essential.

Qualifications

• GCSE/NVQ2 or equivalent or relevant work experience required.

Responsibilities

• Provide administrative support to teams and maintain high standards of information recording.
• Type correspondence and manage office supplies.
• Handle communication via telephone and transfer information to providers.

Skills

Effective communication

Attention to detail

Teamwork

Initiative

Planning and prioritizing

Education

GCSE/NVQ2 or equivalent

Job description

Provide comprehensive administrative support to Busy District Nurse Teams.

Use information systems with specific responsibility to ensure a high standard of information recording is maintained.

Produce standardised computer-generated reports and/or statistical information as requested by line manager.

Type all correspondence relating to the team.

Undertake general office duties, including ordering supplies and managing stock levels, and putting away delivered stock.

Answer the telephone, clear answer-phone, record messages, and respond to queries in a timely manner, ensuring effective communication in line with local policies for non-clinical information only.

Transfer relevant information to all health and social care providers as requested by line manager.

Main duties of the job

Undertake general office duties, including ordering supplies and managing stock levels.

Answer the telephone, clear answer-phone, record messages, and respond to queries in a timely manner, ensuring effective communication in line with local policies for non-clinical information only.

Transfer relevant information to all health and social care providers as requested by line manager.

Input accurate and timely information required for audit purposes.

Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.

Maintain the cleanliness and tidiness of the Office/Reception/Waiting area.

Be responsible for the opening and closing of buildings, if required.

Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.

Work from other bases within the organisation if necessary, and undertake any other duties appropriate to the post holder's grade, experience, and competence.

Provide cover for and undertake duties of absent colleagues as necessary.

Assist with the training of new clerks within the service.

Follow all policies and procedures of the organisation.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region. We are also commissioned for services covering the North West, North Wales, and the Midlands.

We offer specialist inpatient and community services supporting physical and mental health, including high secure mental health facilities, one of only three trusts in the UK to do so.

Our commitment is to 'perfect care'—safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do their best and work alongside service users, families, and carers to develop future services. We are currently undertaking organisational and service transformation to improve quality and reduce costs.

Flexible working requests will be considered for all roles.

Job responsibilities

Provide administrative support to teams.

Maintain high standards of information recording using information systems.

Produce reports and statistical data as requested.

Type correspondence related to the team.

Manage office supplies and stock levels.

Handle communication via telephone, answer-phone, messages, and queries effectively.

Transfer relevant information to health and social care providers.

Ensure accurate and timely data entry for audit purposes.

Support reception duties, including client reception and enquiries.

Maintain cleanliness of the reception and waiting areas.

Manage opening and closing of buildings if required.

Participate in risk assessments and report workplace risks.

Work at other bases if necessary and perform additional duties as required.

Provide cover for colleagues and assist with training of new staff.

Adhere to all organisational policies and procedures.

Person Specification

Qualifications

• GCSE/NVQ2 or equivalent, or relevant work experience

Values

• Accountability
• Support
• Responsiveness to service users
• Engaging leadership style
• Transparency and honesty
• Discretion

Skills

• Ability to plan, prioritise, and schedule work
• Effective communication and interpersonal skills
• Attention to detail
• Teamwork skills
• Initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to ensure suitability for the role.