Ward Clerk - Ward 6D Royal Hospital

NHS; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity for a full-time Ward Clerk at the Royal Liverpool University Hospital. The role involves managing patient enquiries, maintaining documentation, and ensuring efficient communication within a dedicated healthcare team. Ideal candidates should possess excellent IT skills and a commitment to patient care.

Qualifications

• Previous experience in a caring role.

Responsibilities

• Answering phone calls and dealing with patient enquiries.
• Filing and organising documents on the clinical area.
• Ensuring patients' appointments are booked correctly.

Skills

Communication

Interpersonal Relationships

Basic Computer Skills

Education

NVQ level 2 or equivalent

Job description

Go back Liverpool University Hospitals NHS Foundation Trust

Ward Clerk - Ward 6D Royal Hospital

The closing date is 13 May 2025

An exciting opportunity has become available for a full-time Ward Clerk on Ward 6D, Respiratory Ward at the Royal Liverpool University Hospital.

The Ward is a 28-bed Respiratory unit with a fast turn-over of patients, requiring the successful candidate to be extremely organised, committed, and hardworking. It is essential that candidates have excellent IT skills and can speak confidently to patients when dealing with their enquiries, either face-to-face or over the phone. The successful candidate will also be responsible for using trust patient IT systems including Pens/Dashboard and IPM, ensuring patient discharge letters are sent and filed, and follow-up appointments for their next treatment are arranged if required. Enhanced organisational skills are necessary to maintain confidentiality and keep case notes, letters, and documentation securely. The ideal candidate must be approachable, committed, and kind, wishing to actively participate in what is a friendly and hardworking team as well as directly engaging with the public.

Main duties of the job

• Answering phone calls and dealing with patient enquiries.
• Maintaining good basic computer skills.
• Ensuring patients' appointments are booked correctly.
• Filing and organising documents on the clinical area.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital, and Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group aims to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities—from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts regional services, including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic, and treatment services, along with specialist patient rehabilitation. Liverpool Women's Hospital specialises in women's and babies' health, delivering over 7,200 babies annually in the UK's largest single-site maternity hospital. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Job responsibilities

Please refer to the detailed job description attached

The ward clerk's role involves answering phones, dealing with patient enquiries, filing notes, and ensuring documentation accuracy. Additionally, they will be responsible for ordering necessary documentation for the ward, maintaining digital boards with consultant information, using the IPM system to confirm patient arrivals and schedule new appointments, and sending out appointment letters.

Person Specification

Qualifications

• NVQ level 2 or equivalent

Experience

• Previous experience in a caring role

Skills

• Ability to communicate clearly in written and spoken English
• Ability to develop effective interpersonal relationships with colleagues in the healthcare setting
• Basic computer skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required through the Disclosure and Barring Service to identify any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust