Community Clerk

Merseycare; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

An exciting opportunity awaits for an efficient administrator to join a dynamic Community Division Clinical Team. This role involves providing high-quality administrative support, ensuring effective communication, and maintaining a professional environment. The ideal candidate will possess strong organizational skills and the ability to work independently, offering a comprehensive service to both staff and service users. Join a leading healthcare provider committed to delivering exceptional care and fostering an inclusive workplace where your contributions will make a significant impact.

Qualifications

• GCSE/NVQ2 or equivalent required; previous healthcare clerical experience preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Provide comprehensive administrative support to clinical teams.
• Manage information systems and ensure accurate record-keeping.
• Undertake general office duties and assist with reception tasks.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Teamwork

Initiative

Education

GCSE/NVQ2 or equivalent

Previous Healthcare Clerical Experience

Job description

Main area: Administration

Grade Band: 2

Contract: Fixed term: 12 months (work across various sites must be flexible)

Hours:

• Full time
• Part time

60 hours per week (1 x position: 37.5 hours and 1 x position: 22.5 hours (2 Posts))

Job ref: 350-CC6877812

Site: Various Town: Liverpool

Salary: £23,615 Per Annum Pro Rata

Salary period: Yearly

Closing: 30/12/2024 23:59

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Job overview

We have an exciting opportunity for an efficient administrator to support in our Community Division Clinical Team. The successful candidates will have good organisation and people skills, be computer literate and have the ability to work with limited supervision. The post holders will provide a comprehensive and high quality administrative support service. This is a Community Clinical Support role, and there is an expectation for the successful candidates to be flexible and support across the Community Division. The successful candidates will have the ability to support service users whilst being professional, empathetic and understanding.

Main duties of the job

• Provide effective and comprehensive administrative support for our busy District Nurse and Community Matron Teams.
• Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
• Undertake general office duties, including ordering supplies and managing stock levels.
• Answer the telephone, clear answerphone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
• Input accurate and timely information required for audit purposes.
• Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holder's grade, experience and competence.
• The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
• The post holder shall follow all the policies and procedures of the organisation.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working will be considered for all roles.

Detailed job description and main responsibilities

• Provide comprehensive administrative support to Clinical teams.
• Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
• Produce standardised computer generated reports and/or statistical information as requested by line manager.
• Type all correspondence relating to the team.
• Undertake general office duties, including ordering supplies and managing stock levels.
• Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
• Transfer relevant information to all health and social care providers as requested by line manager.
• Input accurate and timely information required for audit purposes.
• Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.
• Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.
• Be responsible for the opening and closing of buildings, if required.
• Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.
• Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holder's grade, experience and competence.
• The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
• Assist with the training of new clerks within the service.

Person specification

Skills

• Ability to plan, prioritise and schedule work
• Effective communication and interpersonal skills
• Ability to work with attention to detail
• Ability to work effectively within teams
• Ability to work on own initiative

Values

• Accountability
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Transparency and honesty
• Discreet
• Change oriented

Qualifications

• GCSE/NVQ2 or equivalent, or equivalent work based experience
• Previous Healthcare Clerical Experience

Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.

Should you require a reasonable adjustment to our recruitment process please email [e-mail] to ensure that measures can be put in place to support you.

We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.

The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration.

Flexible working requests will be considered for all roles.