Community Centre Duty Officer

Oxford City Council; Oxford; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

LGPS

29 days holiday

Subsidised leisure membership

Flex scheme

Employee benefits scheme

Post-probation pay increment

Job summary

Oxford City Council is seeking a Community Centre Duty Officer to manage a team and oversee daily front-of-house operations at the East Oxford Community Centre and other centres. The role focuses on delivering high-quality customer service and a positive community experience.

You will supervise activities, manage bookings, and ensure facilities are safe and welcoming, working on-site across multiple community centres.

Qualifications

• Experience working in busy customer facing facilities.
• Ability to manage a diverse workload.
• Strong customer service mindset and communication skills.

Responsibilities

• Manage a team of Community Assistants to deliver services at the Community Centre.
• Ensure facilities are kept safe and clean and that space is ready for activities and bookings.
• Supervise setting up or leading activities and cover front of house reception.

Skills

People management

Customer service

Team leadership

Job description

Community Centre Duty Officer

Location Oxford and Community Centres

Job profile for Community Centre Duty Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

• Salary G6: £38,275 per annum full time (pro rata for part time)
• Contractual hours 37
• Basis Full Time
• Region Oxford
• Package 29 days holiday
• LGPS
• subsidised leisure membership
• flex scheme (where appropriate)
• employee benefits scheme
• post-probation pay increment
• Job category/type Permanent
• Date posted 02/11/2026
• Job reference 002912

Job description

We are looking for an enthusiastic individual, with excellent people management skills, and a passion for making a difference to join our Community Centres team.

The role will be predominantly based at the newly developed East Oxford Community Centre but may also require working at our other Community Centres. Working on site you will cover a variety of tasks, including managing a team of Community Assistants, ensuring the facilities are kept safe and clean, supervising setting up or leading activities, dealing with enquiries and bookings and covering front of house reception. As a Community Centre Duty Officer, you will be the face of Oxford City Council at the Community Centre on a day-to-day basis, with a keen focus on delivering excellent customer service and a positive experience of the Centre for the community.

We are looking for candidates with experience of working in busy customer facing facilities, with an awareness of the operational duties required to provide a positive customer experience in a safe and clean environment. You should have the ability to manage a diverse workload and build positive relationships with people from a variety of backgrounds.

If you feel you have the relevant skills and experience and are passionate about developing thriving communities in Oxford, we want to hear from you.

For an informal discussion about the post please contact Emma Sage on 07591449840 or email [e-mail]

Note: All vacancies close at 23:59 on the stated closing date.