Community Care Operations Manager

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking a Service Support Manager to provide operational leadership for administrative and reception teams across multiple community clinic sites. You will shape patient experience by improving flow, governance and data quality in a fast-paced environment.

Flexibility and strong communication are essential as you work with clinical and non-clinical colleagues to deliver safe, efficient and responsive services aligned to Trust strategy.

Qualifications

• Experience in using various electronic IT systems
• Experience in personal development
• Degree or equivalent qualification - level of knowledge or experience
• Knowledge of Community Services
• Knowledge of Project Management
• Evidence of data collection / analysis, audit and evaluation
• Experience in handling confidential information
• Evidence of experience of supporting multiple teams
• Competent in use of Microsoft Packages
• Investigation of Datix

Responsibilities

• Support the Directorate Management Team in the efficient day-to-day running of Adult Community Services, ensuring safe and effective use of resources across multiple community clinic sites.
• Lead, manage and develop administrative and reception teams, providing supervision, recruitment, performance management and coaching. Flexibility is essential due to multi-site working.
• Identify and drive improvements in patient safety, patient experience and service effectiveness, including maintaining Business Continuity Plans.
• Uphold high governance standards by monitoring incidents, supporting investigations, ensuring Information Governance compliance, contributing to SOP development and supporting audits. Promote a culture of safety and continuous improvement.
• Work with the Directorate Management Team to deliver service improvement plans and support transformation aligned to Trust strategy.
• Oversee waiting lists, compliance and electronic systems to ensure accurate, timely and high-quality data that supports safe clinical decision-making.
• Ensure efficient use of resources and contribute to organisational objectives.
• Represent the Directorate at forums, projects and sub-groups, building strong relationships with clinical teams, corporate services and external partners.
• Communicate clearly, manage competing priorities and respond effectively in a fast-paced, changeable environment.

Skills

Electronic IT systems

Knowledge of Community Services

Knowledge of Project Management

Education

Degree or equivalent qualification

Tools

Microsoft Office

Datix

Job description

The Royal Wolverhampton NHS Trust is seeking a Service Support Manager to provide operational leadership for administrative and reception teams across multiple community clinic sites. You will shape patient experience by improving flow, governance and data quality in a fast-paced environment.

Flexibility and strong communication are essential as you work with clinical and non-clinical colleagues to deliver safe, efficient and responsive services aligned to Trust strategy.