Community Care Navigation Centre and Community AHP Admin Team Manager

Dudley Group NHS Foundation Trust; Brierley Hill; On-site; GBP 32,000 - 39,000; Full time

Job summary

Dudley Group NHS Foundation Trust in Brierley Hill is seeking a Community Care Navigation Centre and Community AHP Admin Team Manager (NHS AfC Band 5) on a fulltime, permanent basis. You will provide leadership to the admin workforce, oversee recruitment, appraisals, and performance issues, and ensure efficient clerical support for Community AHP services.

The role requires extensive admin experience, strong organisational and governance skills, and the ability to manage changing workloads while

Qualifications

• 5 GCSEs at grade 4 or above, including Maths and English.
• Undergraduate degree or equivalent knowledge gained through relevant experience.
• Undergraduate degree or equivalent knowledge gained through relevant experience.
• Medical Terminology qualification or equivalent knowledge gained through relevant experience.

Responsibilities

• Plan the day-to-day workload of admin staff to meet timescales.
• Monitor waiting times and escalate to Service Managers as needed.
• Oversee Admin staff work plans, timetables and rotas.
• Manage annual leave requests and cover for admin teams.
• Assist Service leads in managing annual leave.
• Provide leadership to administrative staff within portfolio.
• Recruitment, appraisals and performance issue management.
• Oversee governance, confidentiality and complaints handling.
• Support Community AHP services with comprehensive admin support.
• Maintain high-quality service delivery in a busy health environment.

Skills

Leadership

Staff management

Governance

Communication

Problem solving

Education

GCSEs

Undergraduate degree

Medical terminology

Tools

Microsoft Excel

Microsoft Word

Job description

Community Care Navigation Centre and Community AHP Admin Team Manager

NHS AfC: Band 5

Main area Administration Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week Job ref 253-1126-8411215

Site Brierley Hill Health & Social Care Centre Town Brierley Hill Salary £32,073 - £39,043 Pro rata, per annum Salary period Yearly Closing 24/11/2026 23:59

Job overview

The post-holder will be responsible for the provision of a comprehensive administrative and secretarial service for the all the Community AHP Services and to manage the Community Care Navigation Centre (CNC). The post holder will provide leadership to the administrative & staff within the post holder’s portfolio, which includes but is not limited to managing recruitment, overseeing appraisals and performance issues, management of absence and management of complaints.

Main duties of the job

To plan the day-to-day workload of the admin staff and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever-changing needs of the admin team and clinical services.

• Monitor the waiting times within the service and escalat**e** to Service Managers as appropriate.
• Monitor accessibility into the service for patients via the Community Care Navigation Centre to ensure patients are able to book appointments easily
• To oversee Community AHP Admin staff work plans, timetables and rotas
• To manage annual leave requests and cover for admin teams
• To assist the Service leads in the management of annual leave

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications and Education

• 5 GCSE’s at grade 4 or above, or equivalent qualification, including Maths and English
• Undergraduate degree or equivalent knowledge gained through relevant experience
• Undergraduate degree or equivalent knowledge gained through relevant experience
• Medical Terminology qualification or equivalent knowledge gained through relevant experience

Knowledge and Training

• Advanced skills in the use of all packages within Microsoft Office i.e. excel & word
• Excellent presentation skills
• Sound knowledge of governance procedures including management of risks, raising concerns, confidentiality procedures & responding to complaints
• Evidence of contributing to enhancing team performance and leading on service improvements
• Knowledge of ordering processes and managing these within a department

Experience

• Experience of working in an Administrative role
• Experience of working in a busy environment working independently and exercising judgment and decision making skills
• Significant experience of leading a team & staff management
• Experience of dealing with the Public/Customer service experience
• Proven track record of problem solving
• Experience of dealing with and handling complaints appropriately and efficiently
• Ability to demonstrate advanced organisational and time management skills
• Previous experience of managing projects, leading a team through change
• Ability to work under pressure and deal with stressful situation
• Experience of appraising others and contributing to their learning and development
• Previous experience of working within a healthcare setting
• Experience of developing policies, Procedures and guidelines

Communication & Relationship Skills

• Approachable and reliable
• Committed to personal and team development
• Team player and an excellent role model with the ability to inspire others
• Confidentiality and tact necessary for dealing with people at all levels, and the most complex and sensitive information
• Confident to deal with people at all levels & challenge where necessary

Planning & Organisational Skills

• Able to prioritise tasks under pressure

Analytical & Judgement Skills

• Sound judgement under pressure and ability to meet tight deadlines
• Ability to negotiate and influence

Equality, Diversity, Inclusion and Trust Values

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360‑degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis‑gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.

Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.

By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.

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