Community-Based Case Manager for Child & Family Support

ICL; England; On-site; GBP 32,000 - 50,000; Full time

Benefits offered by this job

Health benefits

403(b) Retirement Savings Plan

Paid time off

Mental health days

Tuition assistance

Commuter benefits

Discount programs

Pet insurance

Identity theft insurance

Flex spending plans

Job summary

ICL is seeking a field-based clinician/care coordinator to provide home visits, counseling, and service coordination for individuals with complex needs. The role emphasizes crisis intervention, advocacy, and access to medical, social, educational, vocational, and financial resources within a community setting.

You will work with an interdisciplinary team, perform assessments, develop service plans, and maintain documentation while traveling to consumer residences as required.

Qualifications

• Bachelor’s degree in a human services field or equivalent combination of education/experience.
• Two years of full‑time direct service experience with similar populations is required for Associate’s degree path.
• Four years of full‑time human services experience accepted with a high school diploma/GED.

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance.
• Help consumers modify behaviors, build insight, and develop coping skills.
• Assess needs, gather medical/psychosocial information, and develop individualized service plans.
• Maintain accurate case records, documentation, assessments, and quarterly reviews.
• Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques.
• Coordinate services with care managers, ICL staff, and external providers.
• Assist consumers in accessing community resources, benefits, and vocational opportunities.
• Perform crisis assessment and intervention; refer to appropriate services.
• Accompany consumers to medical, social service, and government appointments.
• Report incidents and complete incident documentation per policy.
• Conduct safety and cleanliness inspections of consumer residences.
• Plan and facilitate recreational or social activities.
• Participate in meetings, supervision, and required training.
• Advocate for consumer needs within ICL and with external providers.

Education

Bachelor’s degree in a human services field

Associate’s degree in a human services field and two years of full‑time direct service experience

High school diploma/GED and four years of full‑time human services experience

Job description

ICL is seeking a field-based clinician/care coordinator to provide home visits, counseling, and service coordination for individuals with complex needs. The role emphasizes crisis intervention, advocacy, and access to medical, social, educational, vocational, and financial resources within a community setting.

You will work with an interdisciplinary team, perform assessments, develop service plans, and maintain documentation while traveling to consumer residences as required.