Community Associate (Operations)

Caddy Comps; Wansford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Community Associate to enhance user experience and manage customer interactions. This role is pivotal in ensuring a 5-star experience for users, requiring a passion for customer service and the ability to optimize processes. The ideal candidate will be flexible and open to working evenings and weekends while engaging with various aspects of the business, including logistics and digital marketing. If you're excited about creating memorable experiences and embracing new technologies, this opportunity is perfect for you.

Qualifications

• Prior customer service experience with a passion for creating 5* memorable experiences.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Ownership of end-to-end winner communication.
• Communication with vendors and suppliers.
• Optimisation of visual merchandising and online shopfront.

Skills

Customer Service

Communication

Process Optimization

Technical Savvy

Job description

Due to ongoing growth Caddy Comps, the UK's leading Golf competition website, are looking for a Community Associate to support in maintaining our 5* user experience at scale!

The ideal candidate will be passionate about customer experience and excited to own this pivotal area of a rapidly scaling business. They will take an interest in optimising processes and will be up to date with the best tools on the market to do so!

They will likely take an interest in other areas of the business such as logistics, digital marketing and will be technically savvy and open to adopting new technology.

Responsibilities

• Ownership of end to end winner communication
• Communication with vendors & suppliers
• Optimisation of our visual merchandising and online shopfront

Qualifications

• Prior customer service experience with a passion for creating 5* memorable experiences for customers!
• Willing to work flexible hours with evening and weekend shifts required.
• Experience/interest in Golf preferred