Community and Partner Trainer (non-clinical)

NHS Jobs; Basingstoke and Deane; Hybrid; GBP 36,000 - 54,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust seeks a Community & Partner Trainer (non-clinical) to develop and deliver vaccination outreach training across BNSSG. The role involves collaborating with general practice, VCSE partners and system stakeholders to drive aligned service delivery.

The post requires design and delivery of training packages, strong stakeholder management, and the ability to travel across the BNSSG area. Hybrid working with office-based days is supported.

Qualifications

• Experience designing and delivering training packages to diverse stakeholders.
• Solid understanding of vaccination delivery best practice in outreach settings.
• Experience working with the VCSE sector.
• Working knowledge of underserved populations and barriers to engagement with health care.
• At least 2 years of experience managing services from initiation to closure.
• Proven ability to manage multiple stakeholders including senior leaders and external partners.
• Strong track record in risk management, resource planning and performance monitoring.

Responsibilities

• Develop and deliver needs-based training schedules on vaccination education to general practice, VCSE organisations and underserved populations.
• Collaborate with service managers to align delivery with strategic goals.
• Work in a team, flexing capacity to respond to surge requirements.
• Monitor milestones, KPIs and deliverables and adjust plans to maintain momentum.
• Identify risks, maintain a risk register and implement mitigation strategies.
• Produce high-quality reports for senior leadership, including dashboards and summaries.
• Lead post-service reviews and lessons learned to inform future initiatives.
• Design and implement change management strategies to support adoption of new practices.
• Ensure compliance with legislation, policies and standards; maintain documentation and audit trails.

Skills

Stakeholder engagement

Training design

Vaccination delivery best practice

VCSE sector experience

Travel across BNSSG

Risk management

Job description

Community and Partner Trainer (non-clinical)

Role title Community & Partner Trainer (non-clinical) - Vaccination Outreach Location(s) The post will be based at Osprey Court in South Bristol but there may be a requirement to work across the Bristol, North Somerset and South Gloucestershire (BNSSG) area. We have a hybrid working policy which requires staff to work a minimum of 2 days in the office, within general practice or at locations of our system partners.Additional office and / or community based days will be required for at least the first 6 months whilst the service is being established. This role will be employed by One Care but seconded to Sirona.

Key Responsibilities

Service delivery

• Use a structured approach to develop and deliver a needs based schedule of training in regards to vaccination best practice and vaccination education to: general practice, Sirona, VCSE organisations and under served populations.
• Work with the Vaccination Outreach Service Manager to ensure alignment of delivery with strategic goals of the service.
• Work within a team effectively, sharing work where appropriate, flexing capacity to respond to surge requirements of the service.
• Monitor service milestones, KPIs, and deliverables, adjusting plans as needed to maintain momentum.
• Proactively identify risks and issues, maintaining a risk register and implementing mitigation strategies.
• Ensure quality assurance processes are embedded throughout the service lifecycle.

Collaboration and Stakeholder Engagement

• Facilitate cross-functional collaboration, ensuring all stakeholders are informed and involved.
• Participate in service meetings, workshops, and steering groups to drive progress and resolve challenges.
• Build strong relationships with internal teams, external partners, and system stakeholders.

Reporting and Evaluation

• Produce high-quality reports for senior leadership and stakeholders, including dashboards and narrative summaries.
• Evaluate service outcomes against KPIs and strategic objectives.
• Lead post-service reviews and lessons learned exercises to inform future initiatives.

Change Management

• Design and implement change management strategies to support adoption and sustainability.
• Deliver training, workshops, and communications to support users and stakeholders.
• Monitor change impact and adjust plans to ensure successful embedding of new practices.

Governance and administration

• Ensure all service activities comply with relevant legislation, policies and standards
• Maintain accurate documentation and audit trails.

Person Specification

QUALIFICATIONS AND EXPERIENCE

Essential

• Experience of working with a wider range of stakeholders to understand need
• Experience of designing and delivering training packages to a diverse group of stakeholders
• Robust and up to date understanding of vaccination delivery best practice in an outreach setting
• Experience of working with the VCSE sector
• A working knowledge of underserved populations and some of the barriers to engagement with health care services
• At least 2 years demonstrable experience managing services from initiation to closure
• Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners
• Strong track record in risk management, resource planning, and performance monitoring
• Experience using service management software and tools
• A valid driving licence and access to a car, with the ability to travel across BNSSG as required.

Desirable

• Recognised service management qualification (e.g., PRINCE2, AgilePM, APM)
• Experience in budget management and financial reporting

PERSONAL QUALITIES, SKILLS AND ATTRIBUTES

Essential

• Ability to identify issues early and develop effective solutions quickly.
• Confident in making informed decisions and taking ownership of outcomes.
• Able to interpret data and metrics to inform decisions and improve service outcomes.
• Ability to work well with others, to promotes teamwork, and foster a positive working environment
• Ability to articulate and advocate the value of collaborative working
• Positive and proactive attitude towards innovation and change
• Strong communication and stakeholder management skills
• Capable of working autonomously with minimal supervision
• Excellent oral and written communication skills
• Excellent interpersonal skills to establish trust and rapport
• Ability to present concise and considered information
• Resilient, adaptable, and skilled at navigating complex change
• Ability to use judgement to solve complex problems
• Strong organisational skills and confident in delegating effectively
• Demonstrable understanding and commitment to equality, diversity and inclusion

University Hospitals Bristol and Weston NHS Foundation Trust