Community Alarms Officer - Telecare & 24/7 Control

Sandwell; Tipton; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Enhanced shift payments

Job summary

Sandwell Council's Community Alarms Division is seeking a focused Community Alarms Officer to join the Tipton team on a full-time, permanent basis. You will assess needs, install telecare equipment and respond to emergency calls with professionalism, care and confidence.

You will operate a 24-hour control centre, handling calls in line with the Telecare Service Association Code of Practice and council policies. The role includes shift work and enhanced payments for unsociable hours.

Qualifications

• Full driving licence held and ability to drive council fleet vehicles (manual/automatic).
• Good working knowledge of community alarm services and telecare equipment.

Responsibilities

• Identify emergency type, assess customer needs and take action across medical, social, housing and telecare calls.
• Provide courteous, calm, professional service to customers, colleagues and partner agencies.
• Receive/respond to calls from individuals and establishments monitored for alerts (lone worker, telecare, telehealth).
• Plan diary activity to ensure assessments and scheduled work are completed.
• Provide an out-of-hours answering and filtering service for repairs and other council services.
• Undertake safety checks on council vehicles and provide emergency first aid, lifting and handling support.

Skills

Driving licence

Job description

Sandwell Council's Community Alarms Division is seeking a focused Community Alarms Officer to join the Tipton team on a full-time, permanent basis. You will assess needs, install telecare equipment and respond to emergency calls with professionalism, care and confidence.

You will operate a 24-hour control centre, handling calls in line with the Telecare Service Association Code of Practice and council policies. The role includes shift work and enhanced payments for unsociable hours.