Community Alarms Officer

Sandwell Local Area Partnership; Tipton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Enhanced unsociable hour pay

Job summary

Sandwell Council's Community Alarms Division is seeking a dedicated Community Alarms Officer to join a full-time, permanent team based at the Tipton office. The role involves assessing needs, installing telecare equipment and responding to emergency calls with professionalism and care.

You will operate a 24-hour control centre, handle a range of alarms, and ensure customers receive the right support at the right time, following service standards and the Telecare Service Association Code of

Qualifications

• Experience with community alarm services and telecare equipment installation.
• Full driving license and ability to drive council fleet vehicles.
• Ability to assess needs and respond to emergency calls professionally.

Responsibilities

• Identify emergency type and assess customer needs across medical, social, housing and telecare issues.
• Provide courteous, calm and professional service to customers, colleagues and partners.
• Receive and respond to calls from monitored devices including lone worker and fire alerts.
• Plan diary activity to complete assessments and scheduled work.
• Provide out-of-hours answering and triage for repairs and other council services.
• Undertake safety checks on council vehicles used in the role.
• Provide emergency first aid, lifting and handling support when required.

Skills

Driving licence

Telecare equipment knowledge

Emergency response skills

Job description

Grade/Salary: Band D, SCP 09-17 (£28,153 - £32,046 per annum) +17% Shift Allowance

Contract Type: Full-time, Permanent

Working Pattern: 35 Hours per week, working 3 shifts per week on a 6-week rolling rota pattern. There are a total of 18 shifts over the 6 week rota with a combination of 10 days & 8 nights to include, 1 weekend of nights and 1 weekend of days, plus 1 Friday night.

Enhanced payments for working unsociable hours, weekends and bank holidays.

Closing Date: 18/10/2026

Sandwell Council’s Community Alarms Division is seeking a focused and dedicated Community Alarms Officer to join its team on a full-time, permanent basis, based from its Tipton office. (Previous applicants need not re-apply)

We are looking for enthusiastic, motivated individuals to join our Community Alarms Service. This is a rewarding role supporting people to live safely and independently in their own homes by assessing needs, installing telecare equipment and responding to emergency calls with professionalism, care and confidence.

About the role

As a Community Alarms Officer, you will undertake assessments, install and demonstrate a range of alarm and telecare equipment, and help ensure customers receive the right support at the right time.

You will also operate control centre equipment on a 24-hour basis, answering incoming calls in line with Telecare Service Association Code of Practice, policies, procedures and service standards.

Key responsibilities:

• Identify the type of emergency, assess customer needs and take appropriate action across a wide range of issues including medical, social, housing, telecare and care-related calls.
• Provide a courteous, calm and professional service when supporting customers, colleagues, councillors, contractors and partner agencies.
• Receive and respond to calls from individuals and establishments monitored for lone worker, telecare, telehealth, fire, burglary and temperature control alerts.
• Plan diary activity to ensure assessments and scheduled work are completed effectively.
• Provide an out-of-hours answering and filtering service for repairs and other council services, prioritising calls and liaising with trades operatives, contractors and standby supervisors where required.
• Undertake safety checks on council vehicles used as part of the role.
• Provide emergency first aid, lifting and handling support where required.

What we are looking for

You will have a good working knowledge of community alarm services, including the assessment and installation of telecare equipment. You must also hold a full driving licence and be able to drive council fleet vehicles, including both manual and automatic vehicles.

Why Sandwell Council?

At Sandwell Council, our work has a real impact. We are proud to be a values-led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.

To find out more, please visit our careers page: We Are Sandwell - We Are Sandwell

If you are an internal candidate and currently at risk, please let the recruiting manager know.

We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council.

We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.

If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at [e-mail].