Telecare & Community Alarms Officer

Sandwell Local Area Partnership; Tipton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Enhanced unsociable hour pay

Job summary

Sandwell Council's Community Alarms Division is seeking a dedicated Community Alarms Officer to join a full-time, permanent team based at the Tipton office. The role involves assessing needs, installing telecare equipment and responding to emergency calls with professionalism and care.

You will operate a 24-hour control centre, handle a range of alarms, and ensure customers receive the right support at the right time, following service standards and the Telecare Service Association Code of

Qualifications

• Experience with community alarm services and telecare equipment installation.
• Full driving license and ability to drive council fleet vehicles.
• Ability to assess needs and respond to emergency calls professionally.

Responsibilities

• Identify emergency type and assess customer needs across medical, social, housing and telecare issues.
• Provide courteous, calm and professional service to customers, colleagues and partners.
• Receive and respond to calls from monitored devices including lone worker and fire alerts.
• Plan diary activity to complete assessments and scheduled work.
• Provide out-of-hours answering and triage for repairs and other council services.
• Undertake safety checks on council vehicles used in the role.
• Provide emergency first aid, lifting and handling support when required.

Skills

Driving licence

Telecare equipment knowledge

Emergency response skills

Job description

Sandwell Council's Community Alarms Division is seeking a dedicated Community Alarms Officer to join a full-time, permanent team based at the Tipton office. The role involves assessing needs, installing telecare equipment and responding to emergency calls with professionalism and care.

You will operate a 24-hour control centre, handle a range of alarms, and ensure customers receive the right support at the right time, following service standards and the Telecare Service Association Code of