Community Administrator Continence Service

The Methodist Church in Britain; Leicester; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Methodist Church in Britain is seeking a Community Administrator to support the Continence Service within Community Health Services. You will handle referrals, calls and tasks from professionals, book appointments, manage stock, and assist audits and data collection. Training in SystmOne will be provided.

Experience with databases and competence in Microsoft Office are essential. Strong communication, organisational skills and the ability to work independently or in a team are required for

Qualifications

• Experience using databases.
• Competence in Microsoft Office applications.
• Excellent telephone manner and communication skills.
• Strong organisational skills.
• Ability to prioritise workloads and stay calm under pressure.
• Ability to work independently and as part of a team.
• Flexible approach and use of initiative.

Responsibilities

• Receive and handle calls, referrals and tasks to co-ordinate patient care.
• Communicate with patients, carers and professionals to keep the service running efficiently.
• Maintain administrative systems and allocate patient care efficiently.
• Process referrals and tasks and book appointments.
• Manage stock of stationery, clinical supplies and equipment.
• Monitor medical stock and support audits and data collection.
• Assist team leads and clinicians and use electronic systems.

Skills

Databases

MS Office

Telephone skills

Organisational skills

Prioritisation

Independent & team work

Initiative

Tools

SystmOne

Job description

This Community Administrator post supports the Continence Service within Community Health Services at Leicestershire Partnership NHS Trust, working alongside its multidisciplinary team at St Matthews Health Centre. The work centres on handling referrals, calls and tasks from professionals, booking appointments, managing clinical stock and supporting audits and data collection. The role is a weekday daytime post with regular use of SystmOne, though full training is given. Experience with databases and competence in Microsoft Office are essential.

What the job involves

• Receive and handle calls, queries, referrals and tasks from professionals to co-ordinate patient care along agreed pathways
• Communicate with patients, carers and health and social care professionals to keep the service running efficiently
• Maintain administrative systems and allocate patient care efficiently
• Process referrals and tasks
• Book appointments
• Manage stock of stationery, clinical supplies and equipment, including ordering, storage and rotation
• Monitor medical stock
• Sort and prioritise incoming mail and email
• Support audits and data collection
• Assist team leads and clinicians
• Work under the direction of the Admin Team Lead (Continence Service)
• Use SystmOne and other electronic systems

What’s required

Experience

• Experience using databases

Skills & knowledge

• Competence in Microsoft Office applications
• Excellent telephone manner and communication skills
• Strong organisational skills
• Ability to prioritise workloads and stay calm under pressure
• Ability to work independently and as part of a team
• Flexible approach and use of initiative

Checks & eligibility

• Permission to work in the UK
• DBS disclosure where the role requires one

Nice to have

• Experience with SystmOne

What’s offered

• Full SystmOne training provided
• Requests to work alternative hours or varied patterns considered under the flexible working policy