Community Administrator Continence Service

Leicestershire Partnership Nhs Trust; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Leicestershire Partnership NHS Trust seeks a friendly Community Administrator to support the Continence Team in Leicester. The role runs Monday to Friday, 08:00–16:00, based at Prince Philip House.

You will assist with referrals, appointments and data tasks to ensure a smooth patient journey from referral to discharge. The successful candidate will have strong communication, organisational skills and experience with databases and MS Office, with training provided for systems like SystmOne.

Qualifications

• Experience using databases.
• Competence in Microsoft Office applications.
• Excellent telephone manner and communication skills.
• Experience with administrative tasks is desirable.

Responsibilities

• Maintain administrative systems and allocate patient care efficiently.
• Process referrals and tasks, booking appointments and managing correspondence.
• Order and monitor medical stock and supplies; assist with audits and data collection.
• Support team leads and clinicians to ensure smooth patient journeys from referral to discharge.
• Communicate effectively with patients, carers and health/social care professionals.
• Sort and prioritise incoming mail and email; manage stock and supplies.

Skills

Databases

Microsoft Office

Telephone manners

Admin experience

Tools

SystmOne

Job description

Community Administrator – Continence Team

We are seeking a friendly and enthusiastic Community Administrator to support the Continence Team within Community Health Services. Based at Prince Philip House, St Matthews Health Centre, Leicester (LE1 2NZ), the role is Monday to Friday, 08:00-16:00. The successful candidate will provide administrative support to the Continence Service and multidisciplinary team, helping ensure a seamless patient journey from referral to discharge.

Key Duties

• Key duties include maintaining administrative systems, allocating patient care efficiently, processing referrals and tasks, booking appointments, ordering and monitoring medical stock, supporting audits and data collection, and assisting team leads and clinicians., Receiving and dealing with calls, queries, referrals and tasks from professionals and handling these as required, in order to co-ordinate patient care according to agreed pathways.

To work under the direction of the Admin Team Lead (Continence Service) as part of an effective team to provide comprehensive administrative support to achieve key objectives of the Service.

To be responsible for effective communication with patients and carers as well as a wide range of health and social care professionals to ensure the service runs efficiently and effectively.

To manage the stock of stationery, clinical supplies and equipment and order as appropriate, ensuring these are appropriately stored away and rotated.

Sort and prioritise all incoming mail and email, dist

The role involves regular use of SystmOne and other electronic systems. Experience with SystmOne is desirable but full training will be provided.

Applicants must have strong communication and organisational skills, be able to work independently and as part of a team, and effectively prioritise workloads while remaining calm under pressure. A flexible approach and the ability to use initiative are essential.

Essential skills: Experience using databases. Competence in Microsoft Office applications Excellent telephone manner and communication skills

About the Employer

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages.

Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

Our Values and Commitment

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.