Community Administrator Continence Service

Leicestershire Partnership; Leicester; Hybrid; GBP 21,000 - 23,000; Full time

Job summary

Leicestershire Partnership NHS Trust in Leicester is seeking a friendly Community Administrator to support the Continence Team within Community Health Services. Based at Prince Philip House, St Matthews Health Centre, Leicester (LE1 2NZ), the role runs Monday to Friday 08:00-16:00 and involves handling referrals, bookings, and data entry.

You will use SystmOne and other electronic systems; training will be provided.

Qualifications

• Experience using databases.
• Competence in Microsoft Office applications.
• Excellent telephone manner and communication skills.

Responsibilities

• Receiving and dealing with calls, queries, referrals and tasks from professionals to co-ordinate patient care.
• Support Admin Team Lead (Continence Service) to provide comprehensive administrative support.
• Communicate with patients, carers and health professionals to ensure efficient service.
• Manage stock of stationery, clinical supplies and equipment and order as appropriate.
• Sort and prioritise mail and email, distributing as appropriate.
• Input, monitor and check data for the service.

Skills

Experience using databases

Microsoft Office

Telephone communication

Tools

SystmOne

Job description

Job Overview

We are seeking a friendly and enthusiastic Community Administrator to support the Continence Team within Community Health Services. Based at Prince Philip House, St Matthews Health Centre, Leicester (LE1 2NZ), the role is Monday to Friday, 08:00-16:00.

The successful candidate will provide administrative support to the Continence Service and multidisciplinary team, helping ensure a seamless patient journey from referral to discharge. Key duties include maintaining administrative systems, allocating patient care efficiently, processing referrals and tasks, booking appointments, ordering and monitoring medical stock, supporting audits and data collection, and assisting team leads and clinicians.

The role involves regular use of SystmOne and other electronic systems. Experience with SystmOne is desirable but full training will be provided.

Applicants must have strong communication and organisational skills, be able to work independently and as part of a team, and effectively prioritise workloads while remaining calm under pressure. A flexible approach and the ability to use initiative are essential.

Essential skills:

• Experience using databases


• Competence in Microsoft Office applications


• Excellent telephone manner and communication skills

For further information about this role, please contact [e-mail].

Job Description Summary (Main duties and responsibilities)

• Receiving and dealing with calls, queries, referrals and tasks from professionals and handling these as required, in order to co-ordinate patient care according to agreed pathways.


• To work under the direction of the Admin Team Lead (Continence Service) as part of an effective team to provide comprehensive administrative support to achieve key objectives of the Service.


• To be responsible for effective communication with patients and carers as well as a wide range of health and social care professionals to ensure the service runs efficiently and effectively.


• To manage the stock of stationery, clinical supplies and equipment and order as appropriate, ensuring these are appropriately stored away and rotated.


• Sort and prioritise all incoming mail and email, distributing as appropriate.


• Input, monitor and check data for the service.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.