Community Administrator - Coastal Community Nursing

Cornwall Partnership; Truro; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Career development discussions

Dedicated CPD time

DBS checks

Cycle to work scheme

Salary sacrifice car scheme

Job summary

Cornwall Partnership NHS Foundation Trust is seeking a proactive Community Administrator (Band 3) to support the Coastal Community Nursing Team. The role involves admin duties across referrals, appointments and documentation, with weekend rota elements and patient contact.

You will work within an NHS trust in Cornwall, gaining experience across clinical and admin processes while supporting a coordinated care approach for local communities.

Qualifications

• NVQ 3 Administration or equivalent experience.
• Computer literate and proficient with Microsoft Office applications.
• Good literacy and numeracy skills.

Responsibilities

• Manage referrals via electronic systems and clinical records.
• Arrange meetings and take notes; circulate papers.
• Liaise with patients and carers; support HR, recruitment paperwork.

Skills

Prioritisation

Organisation

Attention to detail

Education

NVQ 3 Administration

Microsoft Office

Job description

Community Administrator - Coastal Community Nursing

Band 3

Main area Community Administrator Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Rota over 7 days will include weekends and some bank holidays) Job ref 201-26-468-C

Site Unit 4 Underground House Town Truro Salary £25,760 - £27,476 Per Annum/Pro Rata Salary period Yearly Closing 11/11/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

We are seeking an enthusiastic and experienced administrator to join us in our friendly and proactive Community Nurse Team. The Administrator's primary function will be to support the Coastal Community Nursing Team along supporting the day to day running of the nurse’s office. The working pattern will include some weekend working.

The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other health and social care professionals. Also, inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working and document management.

Support to the team will include manage appointments, inputting onto rosters, monitoring and maintaining registers and databases and ordering of stock and equipment. The ability to travel independently between offices and cover the service over 7 days on a rota system is required.

Main duties of the job

• Managing referrals to the team via electronic systems and clinical record keeping systems
• Arranging meetings, preparing agenda, Note taking and distributing papers
• Support clinical staff by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communication
• Assist with HR , Workforce and recruitment paperwork
• Act as first point of contact for telephone enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public.
• Answer telephone, deal with enquiries, direct as appropriate, maintain accurate messages and forward to relevant person/department
• Sorting and management of incoming mail and stock deliveries.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals.
Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Just over 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

For full information of the roles and responsibilities of this role, please see the attached job description and person specification.

Person specification

Education, qualifications and experience

• NVQ 3 Administration or equivalent experience
• Computer literate and competent in use of Microsoft office applications
• Good literacy and numeracy skills

Skills and Aptitude

• Ability to prioritise own workload and work unsupervised
• Organisation skills and Accuracy

Knowledge and abilities

• Accurate typing and keyboard skills
• Previous experience in a healthcare office environment
• Knowledge of medical terminology
• Knowledge of CFT IT systems

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Andrea Trewhela Job title District Nurse Locality Team Lead Email address [e-mail] Telephone number 01209 881899 Additional information

If you need sponsorship, please check the requirements for a Certificate of Sponsorship (CoS) on the gov.uk website to see if you're eligible before applying.